CX - Understanding CX at DHS

Take our short knowledge check to find out how much you know about Understanding CX at DHS.

Disclaimer: Responses and results are anonymous and may be used to improve the course offerings.

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* 1. Does DHS have customers?

True

False

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* 2. Who are DHS's customers?

Employees

People who use government services

People who live in the United States

All of the above

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* 3. What is the focus of customer experience?

Only providing customers attention and care after a specific incident occurs

How people interact and perceive our government services

Only checking the accessibility and interactivity of your customers experience

Only analyzing how end users interact with a product/service

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* 4. Which of the following is a customer touchpoint?

Interacting with a DHS employee in-person

Calling a helpdesk

Accessing a website

All of the above

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* 5. How is customer experience (CX) different than user experience (UX) and user interface (UI)?

It encompasses all aspect of UX and UI

It focuses on customer accessibility only

It focuses on end user satisfaction only

It isn’t different at all