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ND Courts Website Feedback Survey
Purpose:
The Website Project Workgroup has been tasked with reviewing and providing recommendations for the courts website’s content, function, design, and maintenance. The following survey will assist in those efforts.
1.
In what capacity do you most often use the court’s website?
Judge
Juvenile Court staff
Clerk of Court office staff
Court administration staff
Law enforcement
Researcher / academic
Attorney
Party to a Case
Media
Member of the Public
Other (please specify)
2.
How often do you use the ND Courts website?
Multiple times per day
Once per day
A few times per week
A few times per month
Rarely
3.
How do you usually access the court’s website?
Desktop Computer
Laptop Computer
Mobile Device
Public terminal within a court facility
Other (please specify)
4.
Why do you typically visit the website? (Select all that apply)
Search for case information
Access public records
Pay fines or fees
Find court locations or contact information
Access forms
Learn about court processes
Attorney resources / e-filing
Court rules or administrative orders
Jury information
Employment / job postings
News or announcements
Other (please specify)
Ease of Use and Navigation
5.
How do you most often navigate the website?
Search box
Tabs
Radio Buttons
Saved links to my personal device
Dashboard links
Other (please specify)
6.
What do you find difficult to locate? (Select all that apply)
Case information
Forms
Rules & procedures
Schedules / calendars
Court locations
Self-help resources
Jury information
News / announcements
Administrative resources
None / I find information easily
Other (please specify)
7.
What content areas need improvement or expansion? (Select all that apply)
Self-help resources for people without attorneys
Court rules
Calendars / schedules
Judge and court profiles
Case search functionality
Jury service information
Fee and fine payment information
Administrative orders / policy resources
News, announcements, and public notices
Other (please specify)
Performance
8.
Have you experienced any technical issues?
No
Slow pages
Broken links
Search problems
Mobile difficulties
Accessibility concerns
Other (please specify)
Open-Ended Questions
9.
What do you use the ND Courts website for the most?
10.
What parts of the current site work well and should be kept?
11.
What are the top three improvements you would like to see in the redesigned website?
12.
Have you heard any feedback from other users that would be helpful for us to know?
13.
Additional comments or suggestions: