2016 Departure

Departure Passengers

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* 1. Do you currently live in the Sunraysia region?

Yes

If, no where are you from

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* 2. Which airline are you flying with today?

Qantas

Regional Express

Virgin

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* 3. Why did you choose to fly with this airline?

Price

Flight availability

Destination

Suitability of times

Other (please specify)

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* 4. Where are you flying to today?

Adelaide

Broken Hill

Melbourne

Sydney

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* 5. What is your final flight destination?

Adelaide

Brisbane

Melbourne

Cairns

Canberra

Darwin

Gold Coast

Perth

Sydney

Sunshine Coast

International

Other

Other (please specify)

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* 6. What is the purpose for your travel today?

Business (Non Government)

Government - State

Government - Federal

Leisure/Recreation

Medical

Other

Other (please specify)

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* 7. Do you think Mildura requires new or additional services?

Yes

Location of this service?

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* 8. On average, how often do you use the Mildura Airport?

Weekly

Fortnightly

Monthly

Every 2-3 months

Six monthly

Yearly

Less than yearly

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* 9. When traveling to Mildura Airport, how do you travel?

Private vehicle, using car park facilities

Dropped off

Taxi

Hire Car

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* 10. Overall comments/suggestions on Mildura Airport services?

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* 11. Terminal Facilities

	Poor	Satisfactory	Excellent
What was your first impression of the terminal?	What was your first impression of the terminal? Poor	What was your first impression of the terminal? Satisfactory	What was your first impression of the terminal? Excellent
Do you feel you could find your way around?	Do you feel you could find your way around? Poor	Do you feel you could find your way around? Satisfactory	Do you feel you could find your way around? Excellent
How do you find the cleanliness of the terminal facilities?	How do you find the cleanliness of the terminal facilities? Poor	How do you find the cleanliness of the terminal facilities? Satisfactory	How do you find the cleanliness of the terminal facilities? Excellent
How do you feel about the layout of the terminal?	How do you feel about the layout of the terminal? Poor	How do you feel about the layout of the terminal? Satisfactory	How do you feel about the layout of the terminal? Excellent

Comments/Suggestions on Terminal facilities?

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* 12. Customer Service Experience

	Poor	Satisfactory	Excellent	N/A
How did you find your customer service experience with Check-in & Airline staff?	How did you find your customer service experience with Check-in & Airline staff? Poor	How did you find your customer service experience with Check-in & Airline staff? Satisfactory	How did you find your customer service experience with Check-in & Airline staff? Excellent	How did you find your customer service experience with Check-in & Airline staff? N/A
How did you find your customer service experience with Screening Point?	How did you find your customer service experience with Screening Point? Poor	How did you find your customer service experience with Screening Point? Satisfactory	How did you find your customer service experience with Screening Point? Excellent	How did you find your customer service experience with Screening Point? N/A
How did you find your customer service experience with Cafe?	How did you find your customer service experience with Cafe? Poor	How did you find your customer service experience with Cafe? Satisfactory	How did you find your customer service experience with Cafe? Excellent	How did you find your customer service experience with Cafe? N/A
How did you find your customer service experience with Rental Car?	How did you find your customer service experience with Rental Car? Poor	How did you find your customer service experience with Rental Car? Satisfactory	How did you find your customer service experience with Rental Car? Excellent	How did you find your customer service experience with Rental Car? N/A

Comments/Suggestions on Customer Service?

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* 13. Café

	Poor	Satisfactory	Excellent	N/A
How do you rate the range of food and beverage in the Café?	How do you rate the range of food and beverage in the Café? Poor	How do you rate the range of food and beverage in the Café? Satisfactory	How do you rate the range of food and beverage in the Café? Excellent	How do you rate the range of food and beverage in the Café? N/A
How do you rate the quality of our Coffee?	How do you rate the quality of our Coffee? Poor	How do you rate the quality of our Coffee? Satisfactory	How do you rate the quality of our Coffee? Excellent	How do you rate the quality of our Coffee? N/A
How do you rate the quality of our food and beverages?	How do you rate the quality of our food and beverages? Poor	How do you rate the quality of our food and beverages? Satisfactory	How do you rate the quality of our food and beverages? Excellent	How do you rate the quality of our food and beverages? N/A
How do you rate the speed of customer service?	How do you rate the speed of customer service? Poor	How do you rate the speed of customer service? Satisfactory	How do you rate the speed of customer service? Excellent	How do you rate the speed of customer service? N/A
How do you rate the range of retail items available?	How do you rate the range of retail items available? Poor	How do you rate the range of retail items available? Satisfactory	How do you rate the range of retail items available? Excellent	How do you rate the range of retail items available? N/A
How do you feel about the atmosphere of Café?	How do you feel about the atmosphere of Café? Poor	How do you feel about the atmosphere of Café? Satisfactory	How do you feel about the atmosphere of Café? Excellent	How do you feel about the atmosphere of Café? N/A

Comments/Suggestions for our Café?

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* 14. Have you recently viewed our Mildura Airport website?

Yes

Do you have any suggestions in relation to our Website?

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* 15. Have you recently viewed our Mildura Airport Facebook page?

Yes

Do you have any suggestions in relation to our Facebook page?

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* 16. Have you noticed our terminal advertising?

Yes

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* 17. If you had a business would you advertise with us?

Yes

N/A

Why

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* 18. Traffic Flow & Car Park

	Poor	Satisfactory	Excellent
How did you find the traffic flow into the terminal/car park precinct?	How did you find the traffic flow into the terminal/car park precinct? Poor	How did you find the traffic flow into the terminal/car park precinct? Satisfactory	How did you find the traffic flow into the terminal/car park precinct? Excellent
How well did you find the signage leading up to the car parks?	How well did you find the signage leading up to the car parks? Poor	How well did you find the signage leading up to the car parks? Satisfactory	How well did you find the signage leading up to the car parks? Excellent
How do you rate your experience with the car park system?	How do you rate your experience with the car park system? Poor	How do you rate your experience with the car park system? Satisfactory	How do you rate your experience with the car park system? Excellent

Comments/Suggestions on traffic flow & car park?