Departure Passengers

Do you currently live in the Sunraysia region?

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* 1. Do you currently live in the Sunraysia region?

Which airline are you flying with today?

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* 2. Which airline are you flying with today?

Why did you choose to fly with this airline?

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* 3. Why did you choose to fly with this airline?

Where are you flying to today?

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* 4. Where are you flying to today?

What is your final flight destination?

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* 5. What is your final flight destination?

What is the purpose for your travel today?

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* 6. What is the purpose for your travel today?

Do you think Mildura requires new or additional services?

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* 7. Do you think Mildura requires new or additional services?

On average, how often do you use the Mildura Airport?

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* 8. On average, how often do you use the Mildura Airport?

When traveling to Mildura Airport, how do you travel?

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* 9. When traveling to Mildura Airport, how do you travel?

Overall comments/suggestions on Mildura Airport services?

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* 10. Overall comments/suggestions on Mildura Airport services?

Terminal Facilities

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* 11. Terminal Facilities

  Poor Satisfactory Excellent
What was your first impression of the terminal?
Do you feel you could find your way around?
How do you find the cleanliness of the terminal facilities?
How do you feel about the layout of the terminal?
Customer Service Experience

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* 12. Customer Service Experience

  Poor Satisfactory Excellent N/A
How did you find your customer service experience with Check-in & Airline staff?
How did you find your customer service experience with Screening Point?
How did you find your customer service experience with Cafe?
How did you find your customer service experience with Rental Car?
Café

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* 13. Café

  Poor Satisfactory Excellent N/A
How do you rate the range of food and beverage in the Café?
How do you rate the quality of our Coffee?
How do you rate the quality of our food and beverages?
How do you rate the speed of customer service?
How do you rate the range of retail items available?
How do you feel about the atmosphere of Café?
Have you recently viewed our Mildura Airport website?

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* 14. Have you recently viewed our Mildura Airport website?

Have you recently viewed our Mildura Airport Facebook page?

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* 15. Have you recently viewed our Mildura Airport Facebook page?

Have you noticed our terminal advertising?

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* 16. Have you noticed our terminal advertising?

If you had a business would you advertise with us?

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* 17. If you had a business would you advertise with us?

Traffic Flow & Car Park

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* 18. Traffic Flow & Car Park

  Poor Satisfactory Excellent
How did you find the traffic flow into the terminal/car park precinct?
How well did you find the signage leading up to the car parks?
How do you rate your experience with the car park system?

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