Your Guest Experience: AirBnB & Beyond

We are doing an academic study on how people are using home sharing platforms like AirBnB. We would love your feedback!

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* 1. How many times have you booked an AirBnB stay in the past year or so?

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* 2. How likely is it you would recommend AirBnB to a friend?
10 = Extremely Likely vs 0 = Not Likely at All

  10 9 8 7 6 5 4 3 2 1 0
Select one

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* 3. Have you had a bad experience, that would make you less likely to use AirBnB again?
5 = Smooth Sailing 1 = Really bad experience

  5 4 3 2 1
Select one

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* 4. What is your Top concern with the AirBnB platform?

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* 5. Share a piece of your mind. What do you LOVE or DISLIKE about AirBnB (e.g. connect to host, it's cheap, cool properties, any horror stories...). What would you CHANGE to make the experience better (e.g. toiletries, square ft on listing, local advice, etc)

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* 6. As a guest, how do you feel about each item below?

  This is a huge pain It has to get done NOT a big deal I enjoy doing it This is my favorite part Don't do this(N/A)
Communicating with Host, pre-booking
Getting information on the property, post-booking
Getting the keys / checkin process
Getting answers to questions during your stay
Checkout process

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