CTIA, the wireless industry association, manages the development of a common industry-wide standard for evaluating pre-owned wireless devices. Feedback from this survey will help the wireless indsutry assess the adoption and implementation of the CTIA Grading Scales standard across the reverse logistics industry.

Please note that results and commentary will be kept confidential.

For the purpose of this survey, “wireless device” is inclusive of used or preowned mobile phones and tablets.   

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* 1. Are you familiar with the CTIA grading scales standard for evaluating wireless devices?

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* 2. If no, did you develop your own grading standard?

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* 3. Have you adopted the grading scales in any of your reverse logistics processes?

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* 4. If yes or somewhat, to what extent have you implemented the grading scales standard in your reverse logistics grading processes?

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* 5. Are there changes that should be applied to the standard?

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* 6. Is your reverse logistics process automated?

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* 7. Please describe your business.

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* 8. What industries do you serve? Select all that apply.

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* 9. What regions do you serve? Select all that apply.

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* 10. Additional comments and suggestions. 

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