1. Development Review Customer Satisfaction and Feedback

In an effort to improve our customer service, the City of Olathe would like your input. Information provided will be used to improve the City’s development review process. Thank you for your time in completing this survey.

* 1. Please choose one of the following to identify your relationship with the City.

* 2. Please rate the following:

  Stongly Disagree Disagree Neutral Agree Strongly Agree
The development review staff was respectful and professional when interacting with my project team.
The timeline for the development review process was appropriate for my project.
Application requirements were clear and understandable.
The City’s Unified Development Ordinance, technical specifications, codes, and regulations were clear and understandable.
The plan review “Staff Comment” document was provided to the applicant on the specified date.
Staff comments provided to my project team were clear and understandable.
My project team’s questions were answered in a timely manner.
Outstanding issues and concerns were resolved prior to going to planning commission.
The process for development review compared favorably with other jurisdictions.

* 3. Was your project “continued” or postponed going to Planning Commission?

* 4. If you could improve one aspect of the development review process, what would it be?

* 5. Additional comments or concerns:

* 6. I wish to be contacted to discuss my comments further.

* 7. Contact information; (optional)