WCMTD Customer Experience Survey Question Title * 1. What county do you live in? Brown Cass Morgan Pike Schuyler Scott Question Title * 2. How frequently do you use WCMTD services? Daily Weekly Monthly Rarely Never Question Title * 3. How would you rate the overall reliability of WCMTD services? Very Reliable Reliable Neutral Unreliable Very Unreliable Question Title * 4. How satisfied are you with the cleanliness of the vehicles? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Question Title * 5. What are the main reasons you use WCMTD services? Select all that apply. Commuting to work School/University Shopping Medical appointments Leisure/Entertainment Other Question Title * 6. How would you rate the customer service of WCMTD staff? Excellent Good Average Poor Very Poor Question Title * 7. What improvements would you like to see in WCMTD services? Question Title * 8. How easy is it to access information about WCMTD services and schedules? Very Easy Easy Neutral Difficult Very Difficult Question Title * 9. How likely is it that you would recommend WCMTD to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 10. How many times as WCMTD been unable to schedule a ride for the day and time you requested in the past year? One time Two or three times More than three times Never Done