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WCMTD Customer Experience Survey
1.
What county do you live in?
Brown
Cass
Morgan
Pike
Schuyler
Scott
2.
How frequently do you use WCMTD services?
Daily
Weekly
Monthly
Rarely
Never
3.
How would you rate the overall reliability of WCMTD services?
Very Reliable
Reliable
Neutral
Unreliable
Very Unreliable
4.
How satisfied are you with the cleanliness of the vehicles?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
5.
What are the main reasons you use WCMTD services? Select all that apply.
Commuting to work
School/University
Shopping
Medical appointments
Leisure/Entertainment
Other
6.
How would you rate the customer service of WCMTD staff?
Excellent
Good
Average
Poor
Very Poor
7.
What improvements would you like to see in WCMTD services?
8.
How easy is it to access information about WCMTD services and schedules?
Very Easy
Easy
Neutral
Difficult
Very Difficult
9.
On a scale of 0 to 10,
How likely is it that you would recommend WCMTD to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
10.
How many times as WCMTD been unable to schedule a ride for the day and time you requested in the past year?
One time
Two or three times
More than three times
Never