Patient Experience Survey

We appreciate your feedback!

Question Title

* 1. Where did you receive care today?

Medical (Downtown Clinic)

Medical (South Fargo Clinic)

Homeless Health Services

Dental (Downtown Clinic)

Dental (Moorhead Clinic)

Pharmacy

Optometry

Behavioral Health

Question Title

* 2. Did you feel you received an appointment as soon as you needed one?

Yes

Somewhat

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* 3. Did our staff make you feel welcome?

Yes

Somewhat

Question Title

* 4. Do you feel that Family HealthCare's Access Plan (Sliding Fee Scale) co-pays were reasonable?

Yes

Somewhat

Does Not Apply

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* 5. From when you entered the building to when your provider entered your exam room, how would you rate the amount of time spent waiting?

Excellent

Good

Average

Below Average

Poor

Question Title

* 6. Did your care team clean their hands when they entered the room?

Yes

Did not notice

Not Applicable

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* 7. Were your concerns addressed at your appointment?

Yes

Somewhat

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* 8. Did your Family HealthCare provider seem informed about the care you have received from other providers?

Yes

Somewhat

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* 9. Did your provider include you in making decisions about your health?

Yes

Somewhat

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* 10. Did your provider explain things in a way that you clearly understood?

Yes

Somewhat

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* 11. How would you rate the kindness of the staff who interacted with you?

Excellent

Good

Average

Below Average

Poor

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* 12. How would you rate your overall experience of today's visit?

Excellent

Good

Average

Below Average

Poor

Question Title

* 13. Which of the following appointment options would you most like to see offered at Family HealthCare?

Early Morning (before 8am)

Evening (5pm and later)

Weekend

Telehealth

Walk In Clinic

Question Title

* 14. Based upon your experience during your visit, are you likely to recommend Family HealthCare to a friend or family member?

Yes

Somewhat

Patient Experience Survey

We appreciate your feedback!

Question Title

* 1. Where did you receive care today?

Question Title

* 2. Did you feel you received an appointment as soon as you needed one?

Question Title

* 3. Did our staff make you feel welcome?

Question Title

* 4. Do you feel that Family HealthCare's Access Plan (Sliding Fee Scale) co-pays were reasonable?

Question Title

* 5. From when you entered the building to when your provider entered your exam room, how would you rate the amount of time spent waiting?

Question Title

* 6. Did your care team clean their hands when they entered the room?

Question Title

* 7. Were your concerns addressed at your appointment?

Question Title

* 8. Did your Family HealthCare provider seem informed about the care you have received from other providers?

Question Title

* 9. Did your provider include you in making decisions about your health?

Question Title

* 10. Did your provider explain things in a way that you clearly understood?

Question Title

* 11. How would you rate the kindness of the staff who interacted with you?

Question Title

* 12. How would you rate your overall experience of today's visit?

Question Title

* 13. Which of the following appointment options would you most like to see offered at Family HealthCare?

Question Title

* 14. Based upon your experience during your visit, are you likely to recommend Family HealthCare to a friend or family member?

Question Title

* 15. Is there anything you would like to tell us about your experience?