2019 Northfield Township Area Library Patron Survey

Please take a moment to answer this anonymous survey about the Library. All questions are optional.

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* 1. Do you have a Northfield Township Area Library Card?

Yes

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* 2. On average, how often do you visit the Library?

Every day

A few times a week

About once a week

A few times a month

Once a month

Less than once a month

Never

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* 3. How would you rate each of the following library services?

	Excellent	Good	Fair	Poor	Not Applicable
Customer service	Customer service Excellent	Customer service Good	Customer service Fair	Customer service Poor	Customer service Not Applicable
Collection (books, audio books, DVDs, CDs, etc.)	Collection (books, audio books, DVDs, CDs, etc.) Excellent	Collection (books, audio books, DVDs, CDs, etc.) Good	Collection (books, audio books, DVDs, CDs, etc.) Fair	Collection (books, audio books, DVDs, CDs, etc.) Poor	Collection (books, audio books, DVDs, CDs, etc.) Not Applicable
Hotspots	Hotspots Excellent	Hotspots Good	Hotspots Fair	Hotspots Poor	Hotspots Not Applicable
Programs (classes, storytimes, etc.)	Programs (classes, storytimes, etc.) Excellent	Programs (classes, storytimes, etc.) Good	Programs (classes, storytimes, etc.) Fair	Programs (classes, storytimes, etc.) Poor	Programs (classes, storytimes, etc.) Not Applicable
MeLCat (inter-library loan)	MeLCat (inter-library loan) Excellent	MeLCat (inter-library loan) Good	MeLCat (inter-library loan) Fair	MeLCat (inter-library loan) Poor	MeLCat (inter-library loan) Not Applicable
Online services (website, catalog)	Online services (website, catalog) Excellent	Online services (website, catalog) Good	Online services (website, catalog) Fair	Online services (website, catalog) Poor	Online services (website, catalog) Not Applicable
Internet access including Wi-Fi	Internet access including Wi-Fi Excellent	Internet access including Wi-Fi Good	Internet access including Wi-Fi Fair	Internet access including Wi-Fi Poor	Internet access including Wi-Fi Not Applicable
Computers and printer	Computers and printer Excellent	Computers and printer Good	Computers and printer Fair	Computers and printer Poor	Computers and printer Not Applicable
Kids' tablets	Kids' tablets Excellent	Kids' tablets Good	Kids' tablets Fair	Kids' tablets Poor	Kids' tablets Not Applicable
Overall, how would you rate the Library?	Overall, how would you rate the Library? Excellent	Overall, how would you rate the Library? Good	Overall, how would you rate the Library? Fair	Overall, how would you rate the Library? Poor	Overall, how would you rate the Library? Not Applicable

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* 4. How important are each of the following library services to you?

	Very Important	Important	Somewhat Important	Not Important	Not Applicable
Borrowing materials (books, audio books, DVDs, CDs, etc)	Borrowing materials (books, audio books, DVDs, CDs, etc) Very Important	Borrowing materials (books, audio books, DVDs, CDs, etc) Important	Borrowing materials (books, audio books, DVDs, CDs, etc) Somewhat Important	Borrowing materials (books, audio books, DVDs, CDs, etc) Not Important	Borrowing materials (books, audio books, DVDs, CDs, etc) Not Applicable
Borrowing hotspots	Borrowing hotspots Very Important	Borrowing hotspots Important	Borrowing hotspots Somewhat Important	Borrowing hotspots Not Important	Borrowing hotspots Not Applicable
Borrowing S.T.E.A.M kits	Borrowing S.T.E.A.M kits Very Important	Borrowing S.T.E.A.M kits Important	Borrowing S.T.E.A.M kits Somewhat Important	Borrowing S.T.E.A.M kits Not Important	Borrowing S.T.E.A.M kits Not Applicable
Reference (research assistance from library professionals)	Reference (research assistance from library professionals) Very Important	Reference (research assistance from library professionals) Important	Reference (research assistance from library professionals) Somewhat Important	Reference (research assistance from library professionals) Not Important	Reference (research assistance from library professionals) Not Applicable
Programs (classes, storytimes, etc.)	Programs (classes, storytimes, etc.) Very Important	Programs (classes, storytimes, etc.) Important	Programs (classes, storytimes, etc.) Somewhat Important	Programs (classes, storytimes, etc.) Not Important	Programs (classes, storytimes, etc.) Not Applicable
Summer Reading Club (SRC)	Summer Reading Club (SRC) Very Important	Summer Reading Club (SRC) Important	Summer Reading Club (SRC) Somewhat Important	Summer Reading Club (SRC) Not Important	Summer Reading Club (SRC) Not Applicable
Computers and printer	Computers and printer Very Important	Computers and printer Important	Computers and printer Somewhat Important	Computers and printer Not Important	Computers and printer Not Applicable
Kids' tablets	Kids' tablets Very Important	Kids' tablets Important	Kids' tablets Somewhat Important	Kids' tablets Not Important	Kids' tablets Not Applicable
Help using computers	Help using computers Very Important	Help using computers Important	Help using computers Somewhat Important	Help using computers Not Important	Help using computers Not Applicable
Multipurpose room access	Multipurpose room access Very Important	Multipurpose room access Important	Multipurpose room access Somewhat Important	Multipurpose room access Not Important	Multipurpose room access Not Applicable
Internet access including Wi-Fi	Internet access including Wi-Fi Very Important	Internet access including Wi-Fi Important	Internet access including Wi-Fi Somewhat Important	Internet access including Wi-Fi Not Important	Internet access including Wi-Fi Not Applicable
MeLCat (inter-library loan)	MeLCat (inter-library loan) Very Important	MeLCat (inter-library loan) Important	MeLCat (inter-library loan) Somewhat Important	MeLCat (inter-library loan) Not Important	MeLCat (inter-library loan) Not Applicable
Overdrive/Libby	Overdrive/Libby Very Important	Overdrive/Libby Important	Overdrive/Libby Somewhat Important	Overdrive/Libby Not Important	Overdrive/Libby Not Applicable
Photocopier	Photocopier Very Important	Photocopier Important	Photocopier Somewhat Important	Photocopier Not Important	Photocopier Not Applicable
Newspaper	Newspaper Very Important	Newspaper Important	Newspaper Somewhat Important	Newspaper Not Important	Newspaper Not Applicable
Library website and social media	Library website and social media Very Important	Library website and social media Important	Library website and social media Somewhat Important	Library website and social media Not Important	Library website and social media Not Applicable

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* 5. What services would you like the Library to offer? Check all that apply.

hoopla

Kanopy

Mobile device printing

Other (please specify)

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* 6. Would you be willing to pay a small fee to attend a library program? If yes, please indicate the amount.

None

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* 7. How do you typically find out about library programs? Check all that apply.

Library website

Facebook

Newspaper

Library newsletter

Wowbrary

Signs or flyers in the Library

Word of mouth

Library staff

Don't know/Not applicable

Other (please specify)

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* 8. What do you value most about the Library?

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* 9. How could the Library or its services be improved?

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* 10. Do you live in Northfield Township?

Yes

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* 11. How old are you?

12 or under

13-18

19-24

25-44

45-60

61 or older

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* 12. What is your employment status?

Employed or self-employed

Homemaker

Student

Retired

Unemployed

Other (please specify)

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* 13. Comments:

Thank you for your time. If you have questions about this survey or about the Library, please contact Zaley Nelson at znelson@ntal.org.