New Bus Satisfaction Question Title * 1. Overall, how satisfied are you with your recent bus purchase ? Feedback Question Title * 2. Overall, how would you rate your customer service experience from your Sales Person. Question Title * 3. Overall, how would you rate your customer service experience from the Service Department. Feedback Question Title * 4. Overall, how would you rate your customer service experience from the Parts Department. Feedback Question Title * 5. Overall how would you rate your overall satisfaction of the bus itself? Feedback Question Title * 6. Did the bus meet your desired expectations and was the bus correct to your order? Yes No Question Title * 7. Did you receive regular updates and visits from your sales person during the ordering and delivery process? Yes No Question Title * 8. Were you contacted by the service department and given updates on the delivery schedule? Yes No None of the above Question Title * 9. Would you choose Buswest again as your bus supplier? Yes No Other (please specify) Question Title * 10. Do you have any additional suggestions for new or improved service offerings, or future product enhancements for Buswest? Question Title * 11. Do you have Access to our web-based support sites? Please check the boxes of the sites you NEED access to. Thomas Bus Online - HDX EFX and Minotour Support DTNA Customer Access - C2 and Jouley Support Thomas Bus Learning Center - Online Technical Training Excelerator - Parts ordering Other (please specify) None of the above Question Title * 12. Please provide your contact information. Name: School or Business name; Address Phone Number Email Adrress Question Title * 13. At BusWest we provide Customer Support beyond the sale. Please check the items below that we can support you and your new bus purchase. Technician service and product training. Driver Orientation Parts stocking and purchasing solutions EV grant Support Preowned bus sourcing EV safety and servicing training and support Extended Warranties and Options Maintenance contracts and support Other Requests: Done
