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* 1. The customer service representative who handled your service request was pleasant and helpful?

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* 2. Did ABS take care of you in a professional manner?

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* 3. Response time to your service request relative to your expectations and schedules? 

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* 4. The technician was pleasant and professional?

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* 5. The work was performed professionally?

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* 6. How well was your service request completed?

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* 7. Overall satisfaction with the service request process?

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