What makes a great training organization?

Introduction

Background: For over a decade, Training Industry, Inc. has surveyed learning leaders from a variety of industries to identify the process capabilities and practices that define great training organizations. Over 2,500 learning leaders from more than 2,000 organizations across the globe have contributed their expert opinions. The current study continues this research.

Purpose: To investigate the processes and practices that define great training organizations.

For the purpose of this survey, a "client" refers to an internal or external customer or consumer of training and development services.

Our Promise: As always, Training Industry, Inc. keeps individual survey data confidential. To thank you for your participation, you will receive a benchmark report, summarizing survey findings.

Training Process Capabilities

Question Title

* 1. How important is each of the following process capabilities in making a great training organization?

	Not important	Somewhat important	Important	Critical
Diagnostics (identifying causes of problems and making recommendations)	Diagnostics (identifying causes of problems and making recommendations) Not important	Diagnostics (identifying causes of problems and making recommendations) Somewhat important	Diagnostics (identifying causes of problems and making recommendations) Important	Diagnostics (identifying causes of problems and making recommendations) Critical
Strategic Alignment (designing learning programs that align with business objectives)	Strategic Alignment (designing learning programs that align with business objectives) Not important	Strategic Alignment (designing learning programs that align with business objectives) Somewhat important	Strategic Alignment (designing learning programs that align with business objectives) Important	Strategic Alignment (designing learning programs that align with business objectives) Critical
Administrative Services (scheduling, registering and maintaining technology and other support functions)	Administrative Services (scheduling, registering and maintaining technology and other support functions) Not important	Administrative Services (scheduling, registering and maintaining technology and other support functions) Somewhat important	Administrative Services (scheduling, registering and maintaining technology and other support functions) Important	Administrative Services (scheduling, registering and maintaining technology and other support functions) Critical
Technology Integration (integrating learning technologies with each other or with other corporate applications)	Technology Integration (integrating learning technologies with each other or with other corporate applications) Not important	Technology Integration (integrating learning technologies with each other or with other corporate applications) Somewhat important	Technology Integration (integrating learning technologies with each other or with other corporate applications) Important	Technology Integration (integrating learning technologies with each other or with other corporate applications) Critical
Reporting and Analysis (defining business metrics and reporting the data to make business improvements)	Reporting and Analysis (defining business metrics and reporting the data to make business improvements) Not important	Reporting and Analysis (defining business metrics and reporting the data to make business improvements) Somewhat important	Reporting and Analysis (defining business metrics and reporting the data to make business improvements) Important	Reporting and Analysis (defining business metrics and reporting the data to make business improvements) Critical
Portfolio Management (managing, rationalizing, maintaining and updating large portfolios of programs)	Portfolio Management (managing, rationalizing, maintaining and updating large portfolios of programs) Not important	Portfolio Management (managing, rationalizing, maintaining and updating large portfolios of programs) Somewhat important	Portfolio Management (managing, rationalizing, maintaining and updating large portfolios of programs) Important	Portfolio Management (managing, rationalizing, maintaining and updating large portfolios of programs) Critical
Delivery (managing a network of instructors and delivering content using multiple modalities)	Delivery (managing a network of instructors and delivering content using multiple modalities) Not important	Delivery (managing a network of instructors and delivering content using multiple modalities) Somewhat important	Delivery (managing a network of instructors and delivering content using multiple modalities) Important	Delivery (managing a network of instructors and delivering content using multiple modalities) Critical
Content Development (assessing, designing, managing and maintaining content)	Content Development (assessing, designing, managing and maintaining content) Not important	Content Development (assessing, designing, managing and maintaining content) Somewhat important	Content Development (assessing, designing, managing and maintaining content) Important	Content Development (assessing, designing, managing and maintaining content) Critical

Which one process capability is MOST critical and why?

Training Organization Performance

This section of the survey asks that you rate your team's (internal) or vendor partner's (external) approach to specific training practices using the following scale, adapted from the Capability Maturity Model’s (CMM) Five Maturity Levels of Software Processes.

Your team's or vendor's approach to the practice is:

Disorganized - ad hoc, unsystematic, and not sufficiently defined and documented to allow for team repetition
Established - defined and documented but not always consistently applied
Replicable - standardized; successes can be repeated because the approach is formally integrated
Managed - monitored and regulated through data collection, analysis and quality control processes
Optimized - subject to continual improvement through the introduction of new and innovative approaches to better serve the organization's needs

Question Title

* 2. Please use the maturity scale detailed above to rate your team's or vendor partner's approach to each of the following process capabilities.

	Disorganized	Established	Replicable	Managed	Optimized	N/A
Administrative Services (scheduling, registering, and maintaining technology and other support functions)	Administrative Services (scheduling, registering, and maintaining technology and other support functions) Disorganized	Administrative Services (scheduling, registering, and maintaining technology and other support functions) Established	Administrative Services (scheduling, registering, and maintaining technology and other support functions) Replicable	Administrative Services (scheduling, registering, and maintaining technology and other support functions) Managed	Administrative Services (scheduling, registering, and maintaining technology and other support functions) Optimized	Administrative Services (scheduling, registering, and maintaining technology and other support functions) N/A
Content Development (assessing, designing, managing and maintaining content)	Content Development (assessing, designing, managing and maintaining content) Disorganized	Content Development (assessing, designing, managing and maintaining content) Established	Content Development (assessing, designing, managing and maintaining content) Replicable	Content Development (assessing, designing, managing and maintaining content) Managed	Content Development (assessing, designing, managing and maintaining content) Optimized	Content Development (assessing, designing, managing and maintaining content) N/A
Reporting and Analysis (defining business metrics and reporting the data to make business improvements)	Reporting and Analysis (defining business metrics and reporting the data to make business improvements) Disorganized	Reporting and Analysis (defining business metrics and reporting the data to make business improvements) Established	Reporting and Analysis (defining business metrics and reporting the data to make business improvements) Replicable	Reporting and Analysis (defining business metrics and reporting the data to make business improvements) Managed	Reporting and Analysis (defining business metrics and reporting the data to make business improvements) Optimized	Reporting and Analysis (defining business metrics and reporting the data to make business improvements) N/A
Diagnostics (identifying causes of problems and making recommendations)	Diagnostics (identifying causes of problems and making recommendations) Disorganized	Diagnostics (identifying causes of problems and making recommendations) Established	Diagnostics (identifying causes of problems and making recommendations) Replicable	Diagnostics (identifying causes of problems and making recommendations) Managed	Diagnostics (identifying causes of problems and making recommendations) Optimized	Diagnostics (identifying causes of problems and making recommendations) N/A
Delivery (managing a network of instructors and delivering content using multiple modalities)	Delivery (managing a network of instructors and delivering content using multiple modalities) Disorganized	Delivery (managing a network of instructors and delivering content using multiple modalities) Established	Delivery (managing a network of instructors and delivering content using multiple modalities) Replicable	Delivery (managing a network of instructors and delivering content using multiple modalities) Managed	Delivery (managing a network of instructors and delivering content using multiple modalities) Optimized	Delivery (managing a network of instructors and delivering content using multiple modalities) N/A
Portfolio Management (managing, rationalizing, maintaining and updating large portfolios of programs)	Portfolio Management (managing, rationalizing, maintaining and updating large portfolios of programs) Disorganized	Portfolio Management (managing, rationalizing, maintaining and updating large portfolios of programs) Established	Portfolio Management (managing, rationalizing, maintaining and updating large portfolios of programs) Replicable	Portfolio Management (managing, rationalizing, maintaining and updating large portfolios of programs) Managed	Portfolio Management (managing, rationalizing, maintaining and updating large portfolios of programs) Optimized	Portfolio Management (managing, rationalizing, maintaining and updating large portfolios of programs) N/A
Technology Integration (integrating learning technologies with each other or with other corporate applications)	Technology Integration (integrating learning technologies with each other or with other corporate applications) Disorganized	Technology Integration (integrating learning technologies with each other or with other corporate applications) Established	Technology Integration (integrating learning technologies with each other or with other corporate applications) Replicable	Technology Integration (integrating learning technologies with each other or with other corporate applications) Managed	Technology Integration (integrating learning technologies with each other or with other corporate applications) Optimized	Technology Integration (integrating learning technologies with each other or with other corporate applications) N/A
Strategic Alignment (designing learning programs that align with business objectives)	Strategic Alignment (designing learning programs that align with business objectives) Disorganized	Strategic Alignment (designing learning programs that align with business objectives) Established	Strategic Alignment (designing learning programs that align with business objectives) Replicable	Strategic Alignment (designing learning programs that align with business objectives) Managed	Strategic Alignment (designing learning programs that align with business objectives) Optimized	Strategic Alignment (designing learning programs that align with business objectives) N/A

Question Title

* 3. Please use the maturity scale detailed above to rate your team's or vendor partner's approach to each of the following Diagnostics practices.

	Disorganized	Established	Replicable	Managed	Optimized	N/A
Identify competency gaps	Identify competency gaps Disorganized	Identify competency gaps Established	Identify competency gaps Replicable	Identify competency gaps Managed	Identify competency gaps Optimized	Identify competency gaps N/A
Forecast future training needs	Forecast future training needs Disorganized	Forecast future training needs Established	Forecast future training needs Replicable	Forecast future training needs Managed	Forecast future training needs Optimized	Forecast future training needs N/A
Conduct a systematic analysis to develop a plan	Conduct a systematic analysis to develop a plan Disorganized	Conduct a systematic analysis to develop a plan Established	Conduct a systematic analysis to develop a plan Replicable	Conduct a systematic analysis to develop a plan Managed	Conduct a systematic analysis to develop a plan Optimized	Conduct a systematic analysis to develop a plan N/A
Collect data using a variety of approaches (e.g., surveys, interviews, focus groups)	Collect data using a variety of approaches (e.g., surveys, interviews, focus groups) Disorganized	Collect data using a variety of approaches (e.g., surveys, interviews, focus groups) Established	Collect data using a variety of approaches (e.g., surveys, interviews, focus groups) Replicable	Collect data using a variety of approaches (e.g., surveys, interviews, focus groups) Managed	Collect data using a variety of approaches (e.g., surveys, interviews, focus groups) Optimized	Collect data using a variety of approaches (e.g., surveys, interviews, focus groups) N/A
Gather information to understand the environment in which training is provided (e.g., culture, norms)	Gather information to understand the environment in which training is provided (e.g., culture, norms) Disorganized	Gather information to understand the environment in which training is provided (e.g., culture, norms) Established	Gather information to understand the environment in which training is provided (e.g., culture, norms) Replicable	Gather information to understand the environment in which training is provided (e.g., culture, norms) Managed	Gather information to understand the environment in which training is provided (e.g., culture, norms) Optimized	Gather information to understand the environment in which training is provided (e.g., culture, norms) N/A
Collect data from a variety of sources and levels within the organization	Collect data from a variety of sources and levels within the organization Disorganized	Collect data from a variety of sources and levels within the organization Established	Collect data from a variety of sources and levels within the organization Replicable	Collect data from a variety of sources and levels within the organization Managed	Collect data from a variety of sources and levels within the organization Optimized	Collect data from a variety of sources and levels within the organization N/A
Listen to uncover real business problems and needs	Listen to uncover real business problems and needs Disorganized	Listen to uncover real business problems and needs Established	Listen to uncover real business problems and needs Replicable	Listen to uncover real business problems and needs Managed	Listen to uncover real business problems and needs Optimized	Listen to uncover real business problems and needs N/A
Leverage experience addressing other clients' problems	Leverage experience addressing other clients' problems Disorganized	Leverage experience addressing other clients' problems Established	Leverage experience addressing other clients' problems Replicable	Leverage experience addressing other clients' problems Managed	Leverage experience addressing other clients' problems Optimized	Leverage experience addressing other clients' problems N/A
Recommend a variety of solutions beyond training, when relevant	Recommend a variety of solutions beyond training, when relevant Disorganized	Recommend a variety of solutions beyond training, when relevant Established	Recommend a variety of solutions beyond training, when relevant Replicable	Recommend a variety of solutions beyond training, when relevant Managed	Recommend a variety of solutions beyond training, when relevant Optimized	Recommend a variety of solutions beyond training, when relevant N/A
Project budget requirements across training timeline	Project budget requirements across training timeline Disorganized	Project budget requirements across training timeline Established	Project budget requirements across training timeline Replicable	Project budget requirements across training timeline Managed	Project budget requirements across training timeline Optimized	Project budget requirements across training timeline N/A

Question Title

* 4. Please use the maturity scale detailed above to rate your team's or vendor partner's approach to each of the following Strategic Alignment practices.

	Disorganized	Established	Replicable	Managed	Optimized	N/A
Ensure stakeholder buy-in	Ensure stakeholder buy-in Disorganized	Ensure stakeholder buy-in Established	Ensure stakeholder buy-in Replicable	Ensure stakeholder buy-in Managed	Ensure stakeholder buy-in Optimized	Ensure stakeholder buy-in N/A
Customize training to meet organization's needs	Customize training to meet organization's needs Disorganized	Customize training to meet organization's needs Established	Customize training to meet organization's needs Replicable	Customize training to meet organization's needs Managed	Customize training to meet organization's needs Optimized	Customize training to meet organization's needs N/A
Establish agreed-upon business objectives	Establish agreed-upon business objectives Disorganized	Establish agreed-upon business objectives Established	Establish agreed-upon business objectives Replicable	Establish agreed-upon business objectives Managed	Establish agreed-upon business objectives Optimized	Establish agreed-upon business objectives N/A
Define performance success metrics	Define performance success metrics Disorganized	Define performance success metrics Established	Define performance success metrics Replicable	Define performance success metrics Managed	Define performance success metrics Optimized	Define performance success metrics N/A
Align training with overall talent management strategy and systems (e.g., rewards system, selection)	Align training with overall talent management strategy and systems (e.g., rewards system, selection) Disorganized	Align training with overall talent management strategy and systems (e.g., rewards system, selection) Established	Align training with overall talent management strategy and systems (e.g., rewards system, selection) Replicable	Align training with overall talent management strategy and systems (e.g., rewards system, selection) Managed	Align training with overall talent management strategy and systems (e.g., rewards system, selection) Optimized	Align training with overall talent management strategy and systems (e.g., rewards system, selection) N/A
Adapt training to the organization's unique business or culture	Adapt training to the organization's unique business or culture Disorganized	Adapt training to the organization's unique business or culture Established	Adapt training to the organization's unique business or culture Replicable	Adapt training to the organization's unique business or culture Managed	Adapt training to the organization's unique business or culture Optimized	Adapt training to the organization's unique business or culture N/A
Develop consultative partnerships with clients	Develop consultative partnerships with clients Disorganized	Develop consultative partnerships with clients Established	Develop consultative partnerships with clients Replicable	Develop consultative partnerships with clients Managed	Develop consultative partnerships with clients Optimized	Develop consultative partnerships with clients N/A
Plan for training transfer and sustainment	Plan for training transfer and sustainment Disorganized	Plan for training transfer and sustainment Established	Plan for training transfer and sustainment Replicable	Plan for training transfer and sustainment Managed	Plan for training transfer and sustainment Optimized	Plan for training transfer and sustainment N/A

Question Title

* 5. Please use the maturity scale detailed above to rate your team's or vendor partner's approach to each of the following Portfolio Management practices.

	Disorganized	Established	Replicable	Managed	Optimized	N/A
Provide certified or accredited courses	Provide certified or accredited courses Disorganized	Provide certified or accredited courses Established	Provide certified or accredited courses Replicable	Provide certified or accredited courses Managed	Provide certified or accredited courses Optimized	Provide certified or accredited courses N/A
Retire courses as they are no longer needed	Retire courses as they are no longer needed Disorganized	Retire courses as they are no longer needed Established	Retire courses as they are no longer needed Replicable	Retire courses as they are no longer needed Managed	Retire courses as they are no longer needed Optimized	Retire courses as they are no longer needed N/A
Establish specialty areas of deep subject matter expertise	Establish specialty areas of deep subject matter expertise Disorganized	Establish specialty areas of deep subject matter expertise Established	Establish specialty areas of deep subject matter expertise Replicable	Establish specialty areas of deep subject matter expertise Managed	Establish specialty areas of deep subject matter expertise Optimized	Establish specialty areas of deep subject matter expertise N/A
Use a variety of methods or tools (e.g., online, in-person, blended)	Use a variety of methods or tools (e.g., online, in-person, blended) Disorganized	Use a variety of methods or tools (e.g., online, in-person, blended) Established	Use a variety of methods or tools (e.g., online, in-person, blended) Replicable	Use a variety of methods or tools (e.g., online, in-person, blended) Managed	Use a variety of methods or tools (e.g., online, in-person, blended) Optimized	Use a variety of methods or tools (e.g., online, in-person, blended) N/A
Offer a wide range of course topics	Offer a wide range of course topics Disorganized	Offer a wide range of course topics Established	Offer a wide range of course topics Replicable	Offer a wide range of course topics Managed	Offer a wide range of course topics Optimized	Offer a wide range of course topics N/A
Add new material and refresh older material	Add new material and refresh older material Disorganized	Add new material and refresh older material Established	Add new material and refresh older material Replicable	Add new material and refresh older material Managed	Add new material and refresh older material Optimized	Add new material and refresh older material N/A

Question Title

* 6. Please use the maturity scale detailed above to rate your team's or vendor partner's approach to each of the following Content Development practices.

	Disorganized	Established	Replicable	Managed	Optimized	N/A
Create easy-to-use support materials (e.g., videos, manuals)	Create easy-to-use support materials (e.g., videos, manuals) Disorganized	Create easy-to-use support materials (e.g., videos, manuals) Established	Create easy-to-use support materials (e.g., videos, manuals) Replicable	Create easy-to-use support materials (e.g., videos, manuals) Managed	Create easy-to-use support materials (e.g., videos, manuals) Optimized	Create easy-to-use support materials (e.g., videos, manuals) N/A
Use creativity or innovation in design (e.g., with new technologies)	Use creativity or innovation in design (e.g., with new technologies) Disorganized	Use creativity or innovation in design (e.g., with new technologies) Established	Use creativity or innovation in design (e.g., with new technologies) Replicable	Use creativity or innovation in design (e.g., with new technologies) Managed	Use creativity or innovation in design (e.g., with new technologies) Optimized	Use creativity or innovation in design (e.g., with new technologies) N/A
Use blended methods to accommodate multiple learning preferences	Use blended methods to accommodate multiple learning preferences Disorganized	Use blended methods to accommodate multiple learning preferences Established	Use blended methods to accommodate multiple learning preferences Replicable	Use blended methods to accommodate multiple learning preferences Managed	Use blended methods to accommodate multiple learning preferences Optimized	Use blended methods to accommodate multiple learning preferences N/A
Include pre-training activities in design (e.g., prerequisite reading materials, preparatory exercises)	Include pre-training activities in design (e.g., prerequisite reading materials, preparatory exercises) Disorganized	Include pre-training activities in design (e.g., prerequisite reading materials, preparatory exercises) Established	Include pre-training activities in design (e.g., prerequisite reading materials, preparatory exercises) Replicable	Include pre-training activities in design (e.g., prerequisite reading materials, preparatory exercises) Managed	Include pre-training activities in design (e.g., prerequisite reading materials, preparatory exercises) Optimized	Include pre-training activities in design (e.g., prerequisite reading materials, preparatory exercises) N/A
Identify opportunities to repurpose content	Identify opportunities to repurpose content Disorganized	Identify opportunities to repurpose content Established	Identify opportunities to repurpose content Replicable	Identify opportunities to repurpose content Managed	Identify opportunities to repurpose content Optimized	Identify opportunities to repurpose content N/A
Include post-training activities in design (e.g., job aids, reinforcement sessions)	Include post-training activities in design (e.g., job aids, reinforcement sessions) Disorganized	Include post-training activities in design (e.g., job aids, reinforcement sessions) Established	Include post-training activities in design (e.g., job aids, reinforcement sessions) Replicable	Include post-training activities in design (e.g., job aids, reinforcement sessions) Managed	Include post-training activities in design (e.g., job aids, reinforcement sessions) Optimized	Include post-training activities in design (e.g., job aids, reinforcement sessions) N/A
Incorporate experiential learning activities	Incorporate experiential learning activities Disorganized	Incorporate experiential learning activities Established	Incorporate experiential learning activities Replicable	Incorporate experiential learning activities Managed	Incorporate experiential learning activities Optimized	Incorporate experiential learning activities N/A
Make course materials available to clients for future updates	Make course materials available to clients for future updates Disorganized	Make course materials available to clients for future updates Established	Make course materials available to clients for future updates Replicable	Make course materials available to clients for future updates Managed	Make course materials available to clients for future updates Optimized	Make course materials available to clients for future updates N/A
Use industry, company or job-relevant examples	Use industry, company or job-relevant examples Disorganized	Use industry, company or job-relevant examples Established	Use industry, company or job-relevant examples Replicable	Use industry, company or job-relevant examples Managed	Use industry, company or job-relevant examples Optimized	Use industry, company or job-relevant examples N/A
Use research-based or reliable information	Use research-based or reliable information Disorganized	Use research-based or reliable information Established	Use research-based or reliable information Replicable	Use research-based or reliable information Managed	Use research-based or reliable information Optimized	Use research-based or reliable information N/A
Leverage post-training feedback to improve content	Leverage post-training feedback to improve content Disorganized	Leverage post-training feedback to improve content Established	Leverage post-training feedback to improve content Replicable	Leverage post-training feedback to improve content Managed	Leverage post-training feedback to improve content Optimized	Leverage post-training feedback to improve content N/A
Make training engaging and interactive (e.g., role plays)	Make training engaging and interactive (e.g., role plays) Disorganized	Make training engaging and interactive (e.g., role plays) Established	Make training engaging and interactive (e.g., role plays) Replicable	Make training engaging and interactive (e.g., role plays) Managed	Make training engaging and interactive (e.g., role plays) Optimized	Make training engaging and interactive (e.g., role plays) N/A
Involve subject matter experts or thought leaders	Involve subject matter experts or thought leaders Disorganized	Involve subject matter experts or thought leaders Established	Involve subject matter experts or thought leaders Replicable	Involve subject matter experts or thought leaders Managed	Involve subject matter experts or thought leaders Optimized	Involve subject matter experts or thought leaders N/A

Question Title

* 7. Please use the maturity scale detailed above to rate your team's or vendor partner's approach to each of the following Delivery practices.

	Disorganized	Established	Replicable	Managed	Optimized	N/A
Present courses in different languages	Present courses in different languages Disorganized	Present courses in different languages Established	Present courses in different languages Replicable	Present courses in different languages Managed	Present courses in different languages Optimized	Present courses in different languages N/A
Provide training in locations convenient for learners	Provide training in locations convenient for learners Disorganized	Provide training in locations convenient for learners Established	Provide training in locations convenient for learners Replicable	Provide training in locations convenient for learners Managed	Provide training in locations convenient for learners Optimized	Provide training in locations convenient for learners N/A
Scale as needs grow	Scale as needs grow Disorganized	Scale as needs grow Established	Scale as needs grow Replicable	Scale as needs grow Managed	Scale as needs grow Optimized	Scale as needs grow N/A
Use knowledgeable or expert instructors	Use knowledgeable or expert instructors Disorganized	Use knowledgeable or expert instructors Established	Use knowledgeable or expert instructors Replicable	Use knowledgeable or expert instructors Managed	Use knowledgeable or expert instructors Optimized	Use knowledgeable or expert instructors N/A
Use instructors with great facilitation and presentation skills	Use instructors with great facilitation and presentation skills Disorganized	Use instructors with great facilitation and presentation skills Established	Use instructors with great facilitation and presentation skills Replicable	Use instructors with great facilitation and presentation skills Managed	Use instructors with great facilitation and presentation skills Optimized	Use instructors with great facilitation and presentation skills N/A
Make courses available using a variety of methods (e.g., instructor-led, online self-study, virtual classroom, mobile, blended)	Make courses available using a variety of methods (e.g., instructor-led, online self-study, virtual classroom, mobile, blended) Disorganized	Make courses available using a variety of methods (e.g., instructor-led, online self-study, virtual classroom, mobile, blended) Established	Make courses available using a variety of methods (e.g., instructor-led, online self-study, virtual classroom, mobile, blended) Replicable	Make courses available using a variety of methods (e.g., instructor-led, online self-study, virtual classroom, mobile, blended) Managed	Make courses available using a variety of methods (e.g., instructor-led, online self-study, virtual classroom, mobile, blended) Optimized	Make courses available using a variety of methods (e.g., instructor-led, online self-study, virtual classroom, mobile, blended) N/A
Incorporate informal learning opportunities (e.g., coaching, user-generated content)	Incorporate informal learning opportunities (e.g., coaching, user-generated content) Disorganized	Incorporate informal learning opportunities (e.g., coaching, user-generated content) Established	Incorporate informal learning opportunities (e.g., coaching, user-generated content) Replicable	Incorporate informal learning opportunities (e.g., coaching, user-generated content) Managed	Incorporate informal learning opportunities (e.g., coaching, user-generated content) Optimized	Incorporate informal learning opportunities (e.g., coaching, user-generated content) N/A
Make training accessible at convenient times	Make training accessible at convenient times Disorganized	Make training accessible at convenient times Established	Make training accessible at convenient times Replicable	Make training accessible at convenient times Managed	Make training accessible at convenient times Optimized	Make training accessible at convenient times N/A
Make training available at the time of learner need	Make training available at the time of learner need Disorganized	Make training available at the time of learner need Established	Make training available at the time of learner need Replicable	Make training available at the time of learner need Managed	Make training available at the time of learner need Optimized	Make training available at the time of learner need N/A

Question Title

* 8. Please use the maturity scale detailed above to rate your team's or vendor partner's approach to each of the following Technology Integration practices.

	Disorganized	Established	Replicable	Managed	Optimized	N/A
Use consultative skills to develop an integration plan	Use consultative skills to develop an integration plan Disorganized	Use consultative skills to develop an integration plan Established	Use consultative skills to develop an integration plan Replicable	Use consultative skills to develop an integration plan Managed	Use consultative skills to develop an integration plan Optimized	Use consultative skills to develop an integration plan N/A
Interface with corporate-wide systems (e.g., HR, procurement and/or performance management systems)	Interface with corporate-wide systems (e.g., HR, procurement and/or performance management systems) Disorganized	Interface with corporate-wide systems (e.g., HR, procurement and/or performance management systems) Established	Interface with corporate-wide systems (e.g., HR, procurement and/or performance management systems) Replicable	Interface with corporate-wide systems (e.g., HR, procurement and/or performance management systems) Managed	Interface with corporate-wide systems (e.g., HR, procurement and/or performance management systems) Optimized	Interface with corporate-wide systems (e.g., HR, procurement and/or performance management systems) N/A
Enable content to work with multiple learning technologies	Enable content to work with multiple learning technologies Disorganized	Enable content to work with multiple learning technologies Established	Enable content to work with multiple learning technologies Replicable	Enable content to work with multiple learning technologies Managed	Enable content to work with multiple learning technologies Optimized	Enable content to work with multiple learning technologies N/A
Communicate with IT staff	Communicate with IT staff Disorganized	Communicate with IT staff Established	Communicate with IT staff Replicable	Communicate with IT staff Managed	Communicate with IT staff Optimized	Communicate with IT staff N/A
Update integration as new technologies emerge	Update integration as new technologies emerge Disorganized	Update integration as new technologies emerge Established	Update integration as new technologies emerge Replicable	Update integration as new technologies emerge Managed	Update integration as new technologies emerge Optimized	Update integration as new technologies emerge N/A
Use different types of learning technologies (e.g., administrative, authoring and delivery)	Use different types of learning technologies (e.g., administrative, authoring and delivery) Disorganized	Use different types of learning technologies (e.g., administrative, authoring and delivery) Established	Use different types of learning technologies (e.g., administrative, authoring and delivery) Replicable	Use different types of learning technologies (e.g., administrative, authoring and delivery) Managed	Use different types of learning technologies (e.g., administrative, authoring and delivery) Optimized	Use different types of learning technologies (e.g., administrative, authoring and delivery) N/A

Question Title

* 9. Please use the maturity scale detailed above to rate your team's or vendor partner's approach to each of the following Administrative Services practices.

	Disorganized	Established	Replicable	Managed	Optimized	N/A
Track individual skills, competencies and development plans	Track individual skills, competencies and development plans Disorganized	Track individual skills, competencies and development plans Established	Track individual skills, competencies and development plans Replicable	Track individual skills, competencies and development plans Managed	Track individual skills, competencies and development plans Optimized	Track individual skills, competencies and development plans N/A
Register learners into courses	Register learners into courses Disorganized	Register learners into courses Established	Register learners into courses Replicable	Register learners into courses Managed	Register learners into courses Optimized	Register learners into courses N/A
Track and reimburse tuition expenses	Track and reimburse tuition expenses Disorganized	Track and reimburse tuition expenses Established	Track and reimburse tuition expenses Replicable	Track and reimburse tuition expenses Managed	Track and reimburse tuition expenses Optimized	Track and reimburse tuition expenses N/A
Track test results or other learning outcomes	Track test results or other learning outcomes Disorganized	Track test results or other learning outcomes Established	Track test results or other learning outcomes Replicable	Track test results or other learning outcomes Managed	Track test results or other learning outcomes Optimized	Track test results or other learning outcomes N/A
Schedule instructors, course materials and facilities	Schedule instructors, course materials and facilities Disorganized	Schedule instructors, course materials and facilities Established	Schedule instructors, course materials and facilities Replicable	Schedule instructors, course materials and facilities Managed	Schedule instructors, course materials and facilities Optimized	Schedule instructors, course materials and facilities N/A
Track course completions	Track course completions Disorganized	Track course completions Established	Track course completions Replicable	Track course completions Managed	Track course completions Optimized	Track course completions N/A
Track badging (e.g., certification expiration, compliance)	Track badging (e.g., certification expiration, compliance) Disorganized	Track badging (e.g., certification expiration, compliance) Established	Track badging (e.g., certification expiration, compliance) Replicable	Track badging (e.g., certification expiration, compliance) Managed	Track badging (e.g., certification expiration, compliance) Optimized	Track badging (e.g., certification expiration, compliance) N/A
Manage other vendors or outsource processes	Manage other vendors or outsource processes Disorganized	Manage other vendors or outsource processes Established	Manage other vendors or outsource processes Replicable	Manage other vendors or outsource processes Managed	Manage other vendors or outsource processes Optimized	Manage other vendors or outsource processes N/A

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* 10. Please use the maturity scale detailed above to rate your team's or vendor partner's approach to each of the following Reporting and Analysis practices.

	Disorganized	Established	Replicable	Managed	Optimized	N/A
Develop meaningful dashboards or reports	Develop meaningful dashboards or reports Disorganized	Develop meaningful dashboards or reports Established	Develop meaningful dashboards or reports Replicable	Develop meaningful dashboards or reports Managed	Develop meaningful dashboards or reports Optimized	Develop meaningful dashboards or reports N/A
Assess or measure learning outcomes	Assess or measure learning outcomes Disorganized	Assess or measure learning outcomes Established	Assess or measure learning outcomes Replicable	Assess or measure learning outcomes Managed	Assess or measure learning outcomes Optimized	Assess or measure learning outcomes N/A
Establish a data evaluation plan	Establish a data evaluation plan Disorganized	Establish a data evaluation plan Established	Establish a data evaluation plan Replicable	Establish a data evaluation plan Managed	Establish a data evaluation plan Optimized	Establish a data evaluation plan N/A
Collect cost data (direct and indirect)	Collect cost data (direct and indirect) Disorganized	Collect cost data (direct and indirect) Established	Collect cost data (direct and indirect) Replicable	Collect cost data (direct and indirect) Managed	Collect cost data (direct and indirect) Optimized	Collect cost data (direct and indirect) N/A
Manage data from multiple sources	Manage data from multiple sources Disorganized	Manage data from multiple sources Established	Manage data from multiple sources Replicable	Manage data from multiple sources Managed	Manage data from multiple sources Optimized	Manage data from multiple sources N/A
Assess or measure business outcomes	Assess or measure business outcomes Disorganized	Assess or measure business outcomes Established	Assess or measure business outcomes Replicable	Assess or measure business outcomes Managed	Assess or measure business outcomes Optimized	Assess or measure business outcomes N/A
Collect course feedback from learners, managers, instructors and other relevant parties	Collect course feedback from learners, managers, instructors and other relevant parties Disorganized	Collect course feedback from learners, managers, instructors and other relevant parties Established	Collect course feedback from learners, managers, instructors and other relevant parties Replicable	Collect course feedback from learners, managers, instructors and other relevant parties Managed	Collect course feedback from learners, managers, instructors and other relevant parties Optimized	Collect course feedback from learners, managers, instructors and other relevant parties N/A
Assess or measure application or use on the job	Assess or measure application or use on the job Disorganized	Assess or measure application or use on the job Established	Assess or measure application or use on the job Replicable	Assess or measure application or use on the job Managed	Assess or measure application or use on the job Optimized	Assess or measure application or use on the job N/A

Demographics

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* 11. Which of the following best describes the structure of your training organization?

Decentralized: Business units manage most of their own learning needs with very little central control or coordination of learning activities

Centralized: One department has strong control over all aspects of training throughout the organization

Federated: A central group establishes common standards, practices and content; training delivery is managed locally within business units

Unsure

Other (please specify)

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* 12. Has your organization undergone a merger or aquisition in the last three years?

Yes

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* 13. For which group does the training organization you represent provide the vast majority of your learning services?

Channel partners of your company or organization

Students in your university/college

Employees and/or others who work for your company or organization

Customers of your company's non-training-related products and/or services

External clients who purchase your company's training-related products/services

Unsure

Other (please specify)

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* 14. For which of the following services does your organization currently use external resources? Select all that apply.

Reporting and Analysis (defining business metrics and reporting the data to make business improvements)

Administrative Services (scheduling, registering and maintaining technology and other support functions)

Delivery (managing a network of instructors and delivering content using multiple modalities)

Portfolio Management (managing, rationalizing, maintaining and updating large portfolios of programs)

Content Development (assessing, designing, managing and maintaining content)

Strategic Alignment (designing learning programs that align with business objectives)

Diagnostics (identifying causes of problems and making recommendations)

Technology Integration (integrating learning technologies with each other or other corporate applications)

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* 15. Please estimate the number of learners supported by your training organization. If you are unsure, please leave this answer blank.

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* 16. Please estimate the number of L&D professionals employed by your organization. If you are unsure please leave this answer blank.

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* 17. Please rate you agreement with the following statements regarding the executive leadership at your organization:

	Strongly disagree	Disagree	Neither agree nor disagree	Agree	Strongly agree
My executive leadership understands the value of learning and development.	My executive leadership understands the value of learning and development. Strongly disagree	My executive leadership understands the value of learning and development. Disagree	My executive leadership understands the value of learning and development. Neither agree nor disagree	My executive leadership understands the value of learning and development. Agree	My executive leadership understands the value of learning and development. Strongly agree
My executive leadership sees learning and development as a "necessary evil."	My executive leadership sees learning and development as a "necessary evil." Strongly disagree	My executive leadership sees learning and development as a "necessary evil." Disagree	My executive leadership sees learning and development as a "necessary evil." Neither agree nor disagree	My executive leadership sees learning and development as a "necessary evil." Agree	My executive leadership sees learning and development as a "necessary evil." Strongly agree
My executive leadership is willing to invest resources into learning and development initiatives.	My executive leadership is willing to invest resources into learning and development initiatives. Strongly disagree	My executive leadership is willing to invest resources into learning and development initiatives. Disagree	My executive leadership is willing to invest resources into learning and development initiatives. Neither agree nor disagree	My executive leadership is willing to invest resources into learning and development initiatives. Agree	My executive leadership is willing to invest resources into learning and development initiatives. Strongly agree
I have the budget I need to accomplish necessary learning and development initiatives.	I have the budget I need to accomplish necessary learning and development initiatives. Strongly disagree	I have the budget I need to accomplish necessary learning and development initiatives. Disagree	I have the budget I need to accomplish necessary learning and development initiatives. Neither agree nor disagree	I have the budget I need to accomplish necessary learning and development initiatives. Agree	I have the budget I need to accomplish necessary learning and development initiatives. Strongly agree

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* 18. When compared to the last five years, how would you rate your company's current performance?

	All-time low	Worse	Same	Better	All-time high	N/A
Revenue growth	Revenue growth All-time low	Revenue growth Worse	Revenue growth Same	Revenue growth Better	Revenue growth All-time high	Revenue growth N/A
Market share	Market share All-time low	Market share Worse	Market share Same	Market share Better	Market share All-time high	Market share N/A
Profitability	Profitability All-time low	Profitability Worse	Profitability Same	Profitability Better	Profitability All-time high	Profitability N/A
Sales target/quota attainment	Sales target/quota attainment All-time low	Sales target/quota attainment Worse	Sales target/quota attainment Same	Sales target/quota attainment Better	Sales target/quota attainment All-time high	Sales target/quota attainment N/A
Customer satisfaction	Customer satisfaction All-time low	Customer satisfaction Worse	Customer satisfaction Same	Customer satisfaction Better	Customer satisfaction All-time high	Customer satisfaction N/A
Employee satisfaction	Employee satisfaction All-time low	Employee satisfaction Worse	Employee satisfaction Same	Employee satisfaction Better	Employee satisfaction All-time high	Employee satisfaction N/A

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* 19. In your estimation, what percentage of your 2018 training budget was spent on external training services (i.e., vendors)? Please enter a whole number between 0 and 100. If you are unsure, please leave this answer blank.

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* 20. Please select the appropriate department and title that best describe your role within your company.

	Department	Title
Your role:	Your role: Department menu	Your role: Title menu

Other (please specify)

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* 21. Please select the appropriate employee size range and industry that best describes your entire company or organization (not just the training organization you represent).

	Number of Employees	Industry	Estimated Annual Revenue
Your Entire Company or Organization	Your Entire Company or Organization Number of Employees menu	Your Entire Company or Organization Industry menu	Your Entire Company or Organization Estimated Annual Revenue menu

Other (please specify)

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* 22. Please complete the following if you would like us to receive an executive summary of the results at the conclusion of this project. Training Industry, Inc. keeps this information strictly confidential.

Name

Company

Email Address