RTA Website Customer Satisfaction Survey
1.
What was the purpose of your visit to our website today?
Get a bond refund
End my tenancy
Update my details
Download a form
Listen to a podcast
Watch a webinar
Just browsing
Other (please specify)
*
2.
Did you find what you were looking for?
(Required.)
Yes
Somewhat
No (if no - what were you looking for?)
*
3.
How satisfied were you with your experience in using our website today?
(Required.)
Very unsatisfied
Unsatisfied
Unsure/neutral
Satisfied
Very satisfied
Very unsatisfied
Unsatisfied
Unsure/neutral
Satisfied
Very satisfied
*
4.
How easy was it to understand the content?
(Required.)
Very difficult to understand
Difficult to understand
Unsure/neutral
Easy to understand
Very easy to understand
Very difficult to understand
Difficult to understand
Unsure/neutral
Easy to understand
Very easy to understand
*
5.
How easy was it to find the content you were looking for?
(Required.)
Very difficult to find
Difficult to find
Unsure/neutral
Easy to find
Very easy to find
Very difficult to find
Difficult to find
Unsure/neutral
Easy to find
Very easy to find
*
6.
What did you like the most during your visit to our website? (Click as many as you like)
(Required.)
Layout is clean and uncluttered
It's functional and does what it needs to do
Easy to access forms and Web Services like bond refunds
Easy to download a form or submit an enquiry
None of the above
Other (please specify)
*
7.
What do you think we could improve on our website? (Click as many as you like)
(Required.)
Improve the search function
More video explanations
More downloadable resources/reference materials
Simpler language
Case studies that show how rental laws apply to real-life situations
Other (please specify)
8.
If you couldn't access the website to find out what you needed, how would you get the answers you need?
Email the RTA
Call the RTA
Community forum (eg. Facebook)
Write a letter to the RTA
Other (please specify)
9.
What is your preferred way to communicate with any organisation?
Website enquiry form
Online customer portal with private messaging
Email
Facebook
Instagram
Mail
Phone
*
10.
Would you recommend our website to other Queenslanders who need information on all aspects of renting a home?
(Required.)
Yes
No
Why? (Tell us why you would or would not recommend our website)
11.
Any other feedback you would like to provide about our website?
