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* 1. How frequently do you use Uber in Chennai?

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* 2. In the past 2 months, have you booked an Uber from any of these locations in Chennai? (Select all that apply)

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* 3. After booking an Uber, how often do you feel unsure about exactly where to wait for your driver? (Scale: 1 = Never, 5 = Almost Every Time)

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* 4. In the past 3 months, how many times have you had to call your driver to figure out the pickup location?

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* 5. Have you ever had an Uber ride cancelled because you and the driver couldn't find each other?

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* 6. Which location in Chennai causes you the most pickup confusion? (Select one)

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* 7. When you're unsure where your driver will stop, what do you typically do? (Select all that apply)

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* 8. On a scale of 1–5, how much does pickup confusion affect your overall satisfaction with Uber?

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* 9. Have you ever switched to Ola, Rapido, or an auto-rickshaw because the Uber pickup felt too difficult or confusing?

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* 10. Which of the following would help you most during a confusing Uber pickup? (Pick your top 3)

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* 11. Do you have any personal tricks to make pickup smoother?

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