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Uber - Find my Spot
1.
How frequently do you use Uber in Chennai?
Daily
3–5 times a week
1–2 times a week
A few times a month
2.
In the past 2 months, have you booked an Uber from any of these locations in Chennai? (Select all that apply)
Chennai Airport (Arrivals or Departures)
A shopping mall (Phoenix Marketcity, Express Avenue, VR Chennai, or similar)
An IT park or office complex (Tidel Park, OMR, DLF, or similar)
A railway or bus station (Central Station, Egmore, CMBT)
A busy street (T. Nagar, Anna Nagar, Nungambakkam, or similar)
None of the above
3.
After booking an Uber, how often do you feel unsure about exactly where to wait for your driver? (Scale: 1 = Never, 5 = Almost Every Time)
1 (Never Unsure)
2
3
4
5 (Almost Every Time)
1 (Never Unsure)
2
3
4
5 (Almost Every Time)
4.
In the past 3 months, how many times have you had to call your driver to figure out the pickup location?
Never
1–2 times
3–5 times
More than 5 times
5.
Have you ever had an Uber ride cancelled because you and the driver couldn't find each other?
Yes, this has happened to me more than once
Yes, it happened once
No, but I came very close
No, this has never happened to me
6.
Which location in Chennai causes you the most pickup confusion? (Select one)
Chennai Airport — multiple terminals, gates, and zones
Shopping Mall — several exits, parking levels, and entry points
Railway or Bus Station — crowded and unclear pickup zones
IT Park or Office Complex — multiple buildings, security gates, restricted access
Busy Street — heavy traffic, no clear stopping point, hard to spot the car
7.
When you're unsure where your driver will stop, what do you typically do? (Select all that apply)
Call the driver directly
Message the driver through the Uber app
Describe a nearby landmark verbally ("I'm standing near the Starbucks")
Walk around the area until I spot the car
Stand still and wait, hoping the driver finds me
Open Google Maps separately to figure out where I am
8.
On a scale of 1–5, how much does pickup confusion affect your overall satisfaction with Uber?
1 (Doesn't affect it at all)
2
3
4
5 (It's one of my biggest frustrations with Uber)
1 (Doesn't affect it at all)
2
3
4
5 (It's one of my biggest frustrations with Uber)
9.
Have you ever switched to Ola, Rapido, or an auto-rickshaw because the Uber pickup felt too difficult or confusing?
Yes, I do this regularly
Yes, it has happened a few times
No, I stayed with Uber even when it was frustrating
No, I haven't experienced significant pickup confusion
10.
Which of the following would help you most during a confusing Uber pickup? (Pick your top 3)
A photo of the exact spot where I should stand, shown in the app
Step-by-step walking directions from where I am to the pickup point
A real-time view showing the driver exactly where I'm standing
A pre-named pickup zone (e.g., "Gate 3 – North Entrance") assigned at booking
Quick in-app messages with one-tap replies like "I'm at Gate 2" or "On my way"
A smart Uber suggestion: "Based on your location, wait at the Food Court Exit – Level 1"
11.
Do you have any personal tricks to make pickup smoother?
Current Progress,
0 of 11 answered