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How to WOW Plan
SHAPE Client Experience: Your How to WOW Plan
1.
Project Name:
2.
Project Number:
3.
Your name:
4.
Have your CX Leaders been involved in developing your How to WOW Plan?
Yes
No
Slightly
5.
Project Management / Communication:
What are you going to do differently to enhance the communication and general project management on the project?
6.
Sub Contractors:
How can we improve their experience when working and visiting site?
7.
Quality:
How are you going to enhance the experience of the quality on the project?
8.
Handover and After Handover:
We want to leave a memorable experience with our Clients by delivering that WOW moment and remember we continue working with Clients throughout the DLP period as well.
9.
Experience Better:
What are we going to do, not directly related to the project, that involves all the project stakeholders?
If you're happy with all the information in your How to WOW plan, please hit the submit button.
