General Broach - Tool Division Customer Satisfaction Survey Question Title * 1. How likely is it that you would recommend General Broach Company to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 2. Overall, how satisfied or dissatisfied are you with General Broach Company? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied Question Title * 3. Which of the following words would you use to describe our products? Select all that apply. Reliable High quality Useful Unique Good value for money Overpriced Impractical Ineffective Poor quality Unreliable Question Title * 4. How would you rate the quality of our products? Very high quality High quality Neither high nor low quality Low quality Very low quality Question Title * 5. How would you rate the value for money of our products? Excellent Above average Average Below average Poor Question Title * 6. How responsive have we been to your questions or concerns about our products? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Not applicable Question Title * 7. Compared to our competitors, is our SERVICE quality better, worse, or about the same? Much better Somewhat better About the same Somewhat worse Much worse Don't know Question Title * 8. Compared to our competitors, is our PRODUCT quality better, worse, or about the same? Much better Somewhat better About the same Somewhat worse Much worse Don't know Question Title * 9. What improvements would you like to see at General Broach? Question Title * 10. Do you have any other comments, questions, or concerns? Done