2026 MVTA Survey

Welcome to the 2026 MVTA Survey! This survey is meant to provide MVTA riders, community members, and stakeholders with an opportunity to provide feedback on the overall MVTA experience. The 2026 MVTA Survey will be open until November 20, and MVTA will use key themes from the results to consider and prioritize future needs. This survey is anonymous and takes approximately 10 minutes to complete.

Question Title

1. How long have you used MVTA (including regular routes, MVTA Connect, and special event service)? - Select One

Fewer than 6 months

6-12 months

1-2 years

3-5 years

6-10 years

More than 10 years

Question Title

2. Why do you use public transportation? - Select all that apply

Avoid parking downtown

Affordability

My job or school provides discounted rides (Metropass / Universal Transit Pass)

More convenient than driving

Don't have a vehicle / Don't drive

Leisure / Entertainment

Sustainability / Environmental reasons

Safer mode of transportation

Question Title

3. What is the primary purpose of your trip?- Select one

Work

Shopping / Dining

Social / Leisure / Recreation

School

Medical

Other (please specify)

Question Title

4. How often do you typically ride MVTA? - Select one

Every day

3-6 times per week

1-2 times per week

A few times a month

A few times per year

I don't ride MVTA

Question Title

5. Which MVTA routes or services do you use? - Select all that apply

420

436

440

442

444

445

446

447

460

465

470

475

477

480

490

495/4FUN

497

499

Orange LINK

MVTA Connect - Eagan Zone

MVTA Connect - Main Zone (Apple Valley, Burnsville, Rosemount, Savage)

MVTA Connect - Shakopee/Prior Lake Zone

State Fair

Renaissance Festival

Other Special Events

Other (please specify)

Not sure

Question Title

6. What is the average length of your typical one-way trip? - Select one

Under 15 minutes

15 to 30 minutes

30 to 45 minutes

45 to 60 minutes

More than 60 minutes

Question Title

7. How many transfers do you make on your typical one-way trip? - Select one

4 or more

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8. When do you typically ride MVTA? - Select all that apply

Weekday rush hour (6 am - 9 am; 3 pm - 6:30 pm)

Weekday non-rush hour

Weekend

Question Title

9. Overall, how satisfied are you with MVTA? - Select one

Very satisfied

Somewhat satisfied

Neutral

Somewhat dissatisfied

Very dissatisfied

Question Title

10. How do you typically pay your fare? - Select one

Cash

Go-To Card

U-Card/College Pass

Metropass

Mobile App

Other (please specify)

Question Title

11. Please rate the following services, amenities, and other items provided by MVTA on a scale from 1 to 5, with 5 being the best and 1 being the worst:

	Worst				Best	N/A
Park & Rides / Transit Stations	Park & Rides / Transit Stations Worst	Park & Rides / Transit Stations	Park & Rides / Transit Stations	Park & Rides / Transit Stations	Park & Rides / Transit Stations Best	Park & Rides / Transit Stations N/A
Bus shelters	Bus shelters Worst	Bus shelters	Bus shelters	Bus shelters	Bus shelters Best	Bus shelters N/A
Bus stops	Bus stops Worst	Bus stops	Bus stops	Bus stops	Bus stops Best	Bus stops N/A
Bike racks	Bike racks Worst	Bike racks	Bike racks	Bike racks	Bike racks Best	Bike racks N/A
MVTA website	MVTA website Worst	MVTA website	MVTA website	MVTA website	MVTA website Best	MVTA website N/A
Bike lockers	Bike lockers Worst	Bike lockers	Bike lockers	Bike lockers	Bike lockers Best	Bike lockers N/A
RideMVTA App	RideMVTA App Worst	RideMVTA App	RideMVTA App	RideMVTA App	RideMVTA App Best	RideMVTA App N/A
Social Media	Social Media Worst	Social Media	Social Media	Social Media	Social Media Best	Social Media N/A
Wi-Fi	Wi-Fi Worst	Wi-Fi	Wi-Fi	Wi-Fi	Wi-Fi Best	Wi-Fi N/A
Restrooms	Restrooms Worst	Restrooms	Restrooms	Restrooms	Restrooms Best	Restrooms N/A
Cleanliness of buses	Cleanliness of buses Worst	Cleanliness of buses	Cleanliness of buses	Cleanliness of buses	Cleanliness of buses Best	Cleanliness of buses N/A
Special event services	Special event services Worst	Special event services	Special event services	Special event services	Special event services Best	Special event services N/A
Comfort of buses	Comfort of buses Worst	Comfort of buses	Comfort of buses	Comfort of buses	Comfort of buses Best	Comfort of buses N/A
Drivers	Drivers Worst	Drivers	Drivers	Drivers	Drivers Best	Drivers N/A
Safety	Safety Worst	Safety	Safety	Safety	Safety Best	Safety N/A
Accessibility on buses	Accessibility on buses Worst	Accessibility on buses	Accessibility on buses	Accessibility on buses	Accessibility on buses Best	Accessibility on buses N/A
Accessibility of facilities	Accessibility of facilities Worst	Accessibility of facilities	Accessibility of facilities	Accessibility of facilities	Accessibility of facilities Best	Accessibility of facilities N/A
Community involvement / impact	Community involvement / impact Worst	Community involvement / impact	Community involvement / impact	Community involvement / impact	Community involvement / impact Best	Community involvement / impact N/A
Clarity of information	Clarity of information Worst	Clarity of information	Clarity of information	Clarity of information	Clarity of information Best	Clarity of information N/A
Routes offered	Routes offered Worst	Routes offered	Routes offered	Routes offered	Routes offered Best	Routes offered N/A
Real-time trip information	Real-time trip information Worst	Real-time trip information	Real-time trip information	Real-time trip information	Real-time trip information Best	Real-time trip information N/A
Trip frequency	Trip frequency Worst	Trip frequency	Trip frequency	Trip frequency	Trip frequency Best	Trip frequency N/A
Customer service support	Customer service support Worst	Customer service support	Customer service support	Customer service support	Customer service support Best	Customer service support N/A
Responsiveness to feedback	Responsiveness to feedback Worst	Responsiveness to feedback	Responsiveness to feedback	Responsiveness to feedback	Responsiveness to feedback Best	Responsiveness to feedback N/A

Question Title

12. How do you prefer to receive information about MVTA services? - Select all that apply

MVTA.com website

Calling MVTA

Digital information at stations

Posted information at stations

MVTA / Metro Transit online trip planners

Real-time digital signs

RideMVTA mobile app

Other transit app

Onboard announcements

Text messages

Social media

Other (please specify)

Question Title

13. What would encourage you to consider using MVTA more frequently? - Select all that apply

Frequency of trips

More service options

Earlier trip times

Later trip times

Better connections

More recreational / event service

Lower bus fares

Improved safety at stations and on buses

Better access to MVTA Connect

More environmentally friendly vehicles / facilities

Better accessibility features at stations and on vehicles

Other (please specify)

Question Title

14. How do you typically get to your starting location? - Select one

Drive

Carpool

Dropped off

MVTA Connect

Bike

Walk

Question Title

15. If you drive an electric vehicle now or in the future, would you use an electric vehicle charger at your starting location?

Yes

N/A

Question Title

16. How many automobiles are in your household? - Select one

More than 3

Question Title

17. Which racial and ethnic group(s) do you identify with? - Select all that apply

American Indian, Alaska Native

Asian, Asian-American

Black, African American, African

Hispanic, Latino, Latinx

Middle Eastern, North African

Native Hawaiian, Pacific Islander

White

Another race, ethnicity, or origin

Prefer not to say

Question Title

18. What is your preferred language? - Select one

English

Spanish

Chinese

Russian

Arabic

Somali

Hmong

Vietnamese

Hindi

Other (please specify)

Question Title

19. What is your age? - Select one

Under 18

18-24

25-34

35-44

45-54

55-64

65+

Question Title

20. Please best describe your gender identity - Select one

Male

Female

Gender non-conforming

Self-describe:

Prefer not to answer

Question Title

21. Do you have any accessibility requirements essential for your transportation needs? - Select all that apply

Wheelchair access

Elevators at ramps

Audio announcements due to visual impairment

Digital announcements due to hearing impairment

Service animal

Other (please specify)

None of the above

Question Title

22. Which of the following best describes you household income? - Select one

Less than $20,000

$20,000 - $40,000

$40,000 - $80,000

$80,000 - $100,000

$100,000 - $130,000

$130,000 - $200,000

More than $200,000

Prefer not to answer

2026 MVTA Survey - English

Question Title

* 1. How long have you used MVTA (including regular routes, MVTA Connect, and special event service)? - Select One

Question Title

* 2. Why do you use public transportation? - Select all that apply

Question Title

* 3. What is the primary purpose of your trip?- Select one

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* 4. How often do you typically ride MVTA? - Select one

Question Title

* 5. Which MVTA routes or services do you use? - Select all that apply

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* 6. What is the average length of your typical one-way trip? - Select one

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* 7. How many transfers do you make on your typical one-way trip? - Select one

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* 8. When do you typically ride MVTA? - Select all that apply

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* 9. Overall, how satisfied are you with MVTA? - Select one

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* 10. How do you typically pay your fare? - Select one

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* 11. Please rate the following services, amenities, and other items provided by MVTA on a scale from 1 to 5, with 5 being the best and 1 being the worst:

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* 12. How do you prefer to receive information about MVTA services? - Select all that apply

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* 13. What would encourage you to consider using MVTA more frequently? - Select all that apply

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* 14. How do you typically get to your starting location? - Select one

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* 15. If you drive an electric vehicle now or in the future, would you use an electric vehicle charger at your starting location?

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* 16. How many automobiles are in your household? - Select one

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* 17. Which racial and ethnic group(s) do you identify with? - Select all that apply

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* 18. What is your preferred language? - Select one

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* 19. What is your age? - Select one

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* 20. Please best describe your gender identity - Select one

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* 21. Do you have any accessibility requirements essential for your transportation needs? - Select all that apply

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* 22. Which of the following best describes you household income? - Select one

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* 23. What zip code do you live in?

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* 24. Is there any other feedback you'd like to share with MVTA?

1. How long have you used MVTA (including regular routes, MVTA Connect, and special event service)? - Select One

2. Why do you use public transportation? - Select all that apply

3. What is the primary purpose of your trip?- Select one

4. How often do you typically ride MVTA? - Select one

5. Which MVTA routes or services do you use? - Select all that apply

6. What is the average length of your typical one-way trip? - Select one

7. How many transfers do you make on your typical one-way trip? - Select one

8. When do you typically ride MVTA? - Select all that apply

9. Overall, how satisfied are you with MVTA? - Select one

10. How do you typically pay your fare? - Select one

11. Please rate the following services, amenities, and other items provided by MVTA on a scale from 1 to 5, with 5 being the best and 1 being the worst:

12. How do you prefer to receive information about MVTA services? - Select all that apply

13. What would encourage you to consider using MVTA more frequently? - Select all that apply

14. How do you typically get to your starting location? - Select one

15. If you drive an electric vehicle now or in the future, would you use an electric vehicle charger at your starting location?

16. How many automobiles are in your household? - Select one

17. Which racial and ethnic group(s) do you identify with? - Select all that apply

18. What is your preferred language? - Select one

19. What is your age? - Select one

20. Please best describe your gender identity - Select one

21. Do you have any accessibility requirements essential for your transportation needs? - Select all that apply

22. Which of the following best describes you household income? - Select one

23. What zip code do you live in?

24. Is there any other feedback you'd like to share with MVTA?