Question Title * 1. When you started looking for a Health Club, where did you go FIRST in your search? Spoke to Friend / Relative / Co-Worker Did an Online Search Visited Clubs Looked in the Newspaper Collected Postcards and Mailers Question Title * 2. What was MOST important to you when you were checking out Health Clubs? A club that helps me get results Great customer service Convenient to home or work Wide selection of equipment No hassles (crowds/parking/contract) Price of membership The women's-only environment Question Title * 3. How far do you work and live from our club? Less than 5 miles 5 to 10 miles 10 or more miles Home Home Less than 5 miles Home 5 to 10 miles Home 10 or more miles Work Work Less than 5 miles Work 5 to 10 miles Work 10 or more miles Question Title * 4. Which Facility Do You Use Most Often? Rogers Ranch Stone Oak Question Title * 5. What is your age? Under 20 years old 21 to 30 31 to 40 41 to 50 51 to 60 61+ years old Question Title * 6. What is your personal income? Less than $50,000 $50,000 to $99,999 $100,000 or more Question Title * 7. Which Social Media platforms do you use regularly? Facebook Twitter LinkedIn Google+ YouTube Pinterest Instagram Snap Chat Other (please specify) Question Title * 8. When searching for a Health Club, would you rather get more information by: Coming in and speaking to a staff member Calling in to get your questions answered Visiting a website to learn more Reading literature from the club Question Title * 9. How long were you THINKING about weight loss, health and fitness before you joined our Health Club? 1 Week 1 Month 2 Months 3 Months 6 months or more Question Title * 10. Other than ours, how many Clubs have you belonged to in the last 10 years? 0 1 2 3 4 or more Question Title * 11. How would you describe the appearance of our facility? Clean, cutting edge and professional Good, gets the job done Average, a little worn and tired Dirty and outdated Question Title * 12. How do you rate our cleanliness? Excellent – Spotless Fine – Always seems clean Poor – Clean this place Question Title * 13. How would you rate our staff and customer service? Excellent – You have the best staff ever Very Good – Everyone cares Fine – Everyone does their job Needs Work – I need more help Poor – Change your people Question Title * 14. What do you like MOST about this facility? Friendly, caring staff Training Equipment Size of the Club Atmosphere / People The price Question Title * 15. What would you CHANGE to make our Club better? Our class offerings Nutrition and dieting The hours The price Better/more equipment More attentive staff Other (please specify) Question Title * 16. How do we stack up to your expectations? I should have joined years ago More than expected As Promised Below Expectations Question Title * 17. How many times a week do you visit with us? (on average) Not enough 1 2 3 4 5 6 7 Question Title * 18. Tell us about your experience with our Group Fitness Classes... Question Title * 19. Have you used our Personal Training? No, I am good on my own No, but I should No, but I am thinking about it Yes Yes, can't do without it Question Title * 20. In your own words, tell us what you think about our club. Your honesty is both anonymous and appreciated. Done