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Customer Satisfaction Survey
Transport Enterprises Ltd requests your help. Please complete the following short customer satisfaction survey for the build we recently completed for your organisation. Thank you for your time
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Company Details
Chassis Number/Reference Number
Company Name
Date
How satisfied are you with the product?
(Required.)
Extremely satisfied
Very satisfied
Moderately satisfied
Slightly satisfied
Not at all satisfied
The overall service on this build was?
(Required.)
Very Good
Good
Acceptable
Poor
Very Poor
How satisfied are you with timeline of order to completion?
(Required.)
Extremely satisfied
Very satisfied
Moderately satisfied
Slightly satisfied
Not at all satisfied
How did you find the knowledge & communication of the salesperson throughout the project?
(Required.)
Extremely knowledgeable
Very knowledgeable
Somewhat knowledgeable
Not so knowledgeable
Not at all knowledgeable
How satisfied are you with the customer support and sales contact?
(Required.)
Extremely satisfied
Very satisfied
Moderately satisfied
Slightly satisfied
Not at all satisfied
Comments
How would you rate your overall experience with our service?
(Required.)
Excellent
Very good
Good
Fair
Poor
Are there any areas where we could improve our service?
Yes
No
Comments :
What decision influenced you to buy from us?
On a scale of 0 to 10,
How likely is it that you would recommend Transport Enterprises Ltd. to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
(Required.)
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
Are you willing to act as a reference for our company in the future?
(Required.)
Yes
No
Thank you very much for taking the time to complete this survey. Your feedback is valued and very much appreciated!
