2024-25 Charter Stakeholder Group survey

Professional Body representatives of the Charter Stakeholder Group (see here) have prepared this survey in order to obtain feedback on HMRC's performance against its Charter.

This survey covers HMRC's performance over the financial year 2024-25, so 1 April 2024 to 31 March 2025. Please provide your feedback in respect of this period only.

The survey comprises eleven multiple choice questions, followed by the opportunity to make freeform comments at the end (please keep these as succinct as possible).

The survey should take less than five minutes to complete.

If you are both an agent and a taxpayer, and wish to respond in both capacities, please complete the survey twice (once in each capacity).

Thank you for taking the time to complete the survey. The results will form a key part of our feedback on HMRC's performance against its Charter.


1.In what capacity are you responding to this survey? (Required.)