Golden Rain Handyman Service: Satisfaction Survey

Were you provided a Job Number at your visit? If yes, please enter the number. If not, enter your street address, or enter "no" if you prefer anonymity.

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* Were you provided a Job Number at your visit? If yes, please enter the number. If not, enter your street address, or enter "no" if you prefer anonymity.

What was the name of the handyman who visited you?

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* What was the name of the handyman who visited you?

How long was your wait before speaking with our customer service representative?

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* How long was your wait before speaking with our customer service representative?

Short

Not long

Long

Too long

How helpful was our customer service representative?

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* How helpful was our customer service representative?

Very helpful

Somewhat helpful

Not at all helpful

What method do you most often use to make an appointment?

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* What method do you most often use to make an appointment?

Telephone

E-mail

In person

How convenient was the appointment time you were able to get?

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* How convenient was the appointment time you were able to get?

Very convenient

Somewhat convenient

Not at all convenient

In what time frame was your appointment scheduled?

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* In what time frame was your appointment scheduled?

Same day

Less than a week

More than a week

How long have you been a customer?

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* How long have you been a customer?

Less than a year

Between one and two years

Longer than two years

Longer than five years

Was the handyman able to complete all the tasks during the appointment?

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* Was the handyman able to complete all the tasks during the appointment?

Less than half the tasks

Most of the tasks

All of the tasks

All of the tasks, plus extras

How would you rate the friendliness of the handyman who visited you?

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* How would you rate the friendliness of the handyman who visited you?

Too friendly

Friendly

No nonsense

Rude

Other (please specify)

How would you rate the professionalism of the handyman who visited you?

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* How would you rate the professionalism of the handyman who visited you?

Very professional

Somewhat professional

Not very professional

Unprofessional

Other (please specify)

Were the tasks performed to your satisfaction?

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* Were the tasks performed to your satisfaction?

Yes

Somewhat

Other (please specify)

Was the handyman knowledgeable?

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* Was the handyman knowledgeable?

Yes

About some things, but not all

Other (please specify)

Did the handyman leave the workspace clean after completing the job?

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* Did the handyman leave the workspace clean after completing the job?

Yes

How would you rate the Service overall?

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* How would you rate the Service overall?

Sub-standard

Poor

Fair

Good

Excellent

Sub-standard

Poor

Fair

Good

Excellent

What changes would most improve the Service?

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* What changes would most improve the Service?

Do you have any other comments, questions, or concerns?

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* Were you provided a Job Number at your visit? If yes, please enter the number. If not, enter your street address, or enter "no" if you prefer anonymity.

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* What was the name of the handyman who visited you?

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* How long was your wait before speaking with our customer service representative?

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* How helpful was our customer service representative?

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* What method do you most often use to make an appointment?

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* How convenient was the appointment time you were able to get?

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* In what time frame was your appointment scheduled?

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* How long have you been a customer?

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* Was the handyman able to complete all the tasks during the appointment?

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* How would you rate the friendliness of the handyman who visited you?

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* How would you rate the professionalism of the handyman who visited you?

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* Were the tasks performed to your satisfaction?

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* Was the handyman knowledgeable?

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* Did the handyman leave the workspace clean after completing the job?

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* How would you rate the Service overall?

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* What changes would most improve the Service?

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* Do you have any other comments, questions, or concerns?