* 1. Please tell us about your most recent experience with our Billing Office Staff by rating the following:

  Excellent Very Good Good Fair Poor N/A
Ability to reach an associate within a reasonable amount of time
Friendliness and courtesy of the associate
Associate's willingness to listen carefully to you
Associate's taking time to answer your questions
Associate's ability to explain things to you in a clear and concise manner
Associate's ability to solve your problem
Overall the quality of written correspondence received from the Billing Office
Overall quality of the online billpay service
Overall ease and convenience of the billing process
Your overall satisfaction with our Billing Office services

* 2. Please describe your most recent experience with our Billing Office. Please check all that apply.

* 4. Please share with us any additional comments that you may have about the quality and level of service you received from our Billing Staff.