* 2. What area(s) of law have we assisted you with?

* 3. How satisfied are you with our overall level of service?

* 4. Have we given you information/advice that was easy to understand?

* 5. How informative did you find our staff?

* 6. How well did we keep you up-to-date with progress?

* 7. How well did we listen to what you had to say?

* 8. Did we treat you fairly at all times?

* 9. Would you recommend us to someone else if they needed legal help or advice?

* 10. Was the result of your case better, worse or the same as we had advised you?