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Copy of Copy of Customer Service Satisfaction Survey
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1.
Please select the name of the business you visited today
(Required.)
Jesus College
St Catharines College
Hilton Cambridge City Centre
The Regent Aparthotel
University Arms
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2.
Was the appearance of the business clean, tidy and litter free?
(Required.)
Yes
No
Unsure
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3.
Were you greeted as you entered the business?
(Required.)
Yes
No
Unsure
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4.
Was the business accessible to wheelchair users, other disabled people (blind,deaf, etc) and people with prams?
(Required.)
Yes
No
Unsure
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5.
Were the facilities explained to you and were you given directions to your room?
(Required.)
Yes
No
Unsure
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6.
Was your room well-presented and did it look and feel clean?
(Required.)
Yes
No
Unsure
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7.
How would you rate the staff within the business that you interacted with?
(Required.)
Extremely helpful
Very helpful
Somewhat helpful
Not so helpful
Not at all helpful
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8.
Did a staff member mention the customer satisfaction survey?
(Required.)
Yes
No
Unsure
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9.
Based on your experience of todays visit, how likely would you be to return?
(Required.)
Very likely
Likely
Neither likely nor unlikely
Unlikely
Very unlikely
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10.
Please give a brief summary of your answer to question 9 and leave any additional feedback on your experience
(Required.)
11.
If you would like to be entered into the raffle to win a £250 Love Cambridge Gift Card, please leave your contact details below
Name
Email Address
12.
Please tick to confirm that you understand the Terms and Conditions for the Gift Card competition found on the website
here
I understand
