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EAP Satisfaction Survey or Testimonial for Employers, Managers, and HR

from Employee Assistance of the Pacific, LLC

Mahalo for taking a few minutes to complete the questions in this confidential survey. It is important to us to provide you with the highest quality of care possible, and we're eager to learn from your experience at the Employee Assistance Program (EAP) in an effort to continually improve our services.

If you are only providing a Testimonial, please skip to Question #6. Mahalo!
1.Please rate your satisfaction with obtaining EAP services.
Exceeded expectations
Met expectations
Neutral
Did not meet expectations
Not applicable
The person I talked with on the phone was helpful in answering my questions.
I was treated in a professional, courteous manner.
I was able to obtain services in a reasonable amount of time.
The services were helpful to me as well as to my organization.
2.Please rate your satisfaction with the provider you saw.
Exceeded expectations
Met expectations
Neutral
Did not meet expectations
Not applicable
The provider was attentive to me and treated me with compassion and respect.
The provider helped me resolve or cope with the challenge or issue that brought me to EAP.
I would refer a friend or family member to this provider.
The provider helped me as well as my organization.
3.Do you believe your EAP experience impacted your organization in any of these areas?
Large positive work impact
Some positive work impact
No work impact
Some negative work impact
Large negative work impact
Employee is missing less work now
Employee is more present when at work
Employee is more engaged with their job and/or our company
The employee has more life satisfaction
The employee has less work distress
There will be less healthcare costs
There will be less drug/alcohol risks
There will be more workplace violence or liability risks
There will be less legal liability
4.Rate the overall quality of care and service you received.
5.Based on your experience with our EAP:
Yes
No
Unknown
Would you use EAP again if the need arose?
Would you recommend EAP to a co-worker?
Would you recommend EAP to a family member?
Does the use of your EAP make your job easier?
Does the use of your EAP serve your organization's bottom line?
6.We would welcome any testimonial that we could share with prospective customers, either attributed to you or anonymous. (This helps us grow and reduce our costs!)
7.Your Contact Information (optional)
8.If you provided a Testimonial, how should we attribute your comment on our website?
Mahalo
for your feedback!
We value any and all feedback to continually improve our services to you, and your Testimonial can help grow our business so we can keep costs down.
Your comments may be lightly edited for website use and to assure confidentiality of anyone using our services.
If you have any additional feedback, don't hesitate to call Dave Mitchell, General Partner, at the number below.

Employee Assistance of the Pacific, LLC
1600 Kapiolani Blvd., Suite 1610
Honolulu, HI 96814
(808) 597-8222
www.EAPacfic.com