Air Travel Survey

Thank you for taking the time to complete our survey! This survey will give us a better understanding of the community's typical air travel habits, and will help guide us when discussing air travel with prospective businesses.

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* 1. What is your gender?

Male

Female

Other

Would rather not say

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* 2. What is your age?

Less than 20

21 to 30

31 to 40

41 to 50

51 to 60

61 or older

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* 3. Which of the following best describes your current employment status?

Student

Employed

Self-employed

Government/public sector

Retired

Not currently employed

Other

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* 4. How important are the following factors to you when choosing an airline for your flights?

	Not at all important	Unimportant	Neutral	Important	Very important
Departure and/or arrival time was more convenient	Departure and/or arrival time was more convenient Not at all important	Departure and/or arrival time was more convenient Unimportant	Departure and/or arrival time was more convenient Neutral	Departure and/or arrival time was more convenient Important	Departure and/or arrival time was more convenient Very important
Flight had fewer stops or better connections	Flight had fewer stops or better connections Not at all important	Flight had fewer stops or better connections Unimportant	Flight had fewer stops or better connections Neutral	Flight had fewer stops or better connections Important	Flight had fewer stops or better connections Very important
Air fare was better	Air fare was better Not at all important	Air fare was better Unimportant	Air fare was better Neutral	Air fare was better Important	Air fare was better Very important
Frequent flyer program	Frequent flyer program Not at all important	Frequent flyer program Unimportant	Frequent flyer program Neutral	Frequent flyer program Important	Frequent flyer program Very important
Inflight services are better (meals, movies, flight attendants, etc.)	Inflight services are better (meals, movies, flight attendants, etc.) Not at all important	Inflight services are better (meals, movies, flight attendants, etc.) Unimportant	Inflight services are better (meals, movies, flight attendants, etc.) Neutral	Inflight services are better (meals, movies, flight attendants, etc.) Important	Inflight services are better (meals, movies, flight attendants, etc.) Very important
Grounds services are better (ticketing, baggage handling, check-in, etc.)	Grounds services are better (ticketing, baggage handling, check-in, etc.) Not at all important	Grounds services are better (ticketing, baggage handling, check-in, etc.) Unimportant	Grounds services are better (ticketing, baggage handling, check-in, etc.) Neutral	Grounds services are better (ticketing, baggage handling, check-in, etc.) Important	Grounds services are better (ticketing, baggage handling, check-in, etc.) Very important
Personal preference for specific airline	Personal preference for specific airline Not at all important	Personal preference for specific airline Unimportant	Personal preference for specific airline Neutral	Personal preference for specific airline Important	Personal preference for specific airline Very important
Travel agent/company travel department recommendation	Travel agent/company travel department recommendation Not at all important	Travel agent/company travel department recommendation Unimportant	Travel agent/company travel department recommendation Neutral	Travel agent/company travel department recommendation Important	Travel agent/company travel department recommendation Very important
Aircraft preference	Aircraft preference Not at all important	Aircraft preference Unimportant	Aircraft preference Neutral	Aircraft preference Important	Aircraft preference Very important

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* 5. How often do you fly?

Once a week or more

2-3 times a month

Once a month

A few times a year

Once a year or less

Never

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* 6. Please indicate how much time you spend in line or waiting during each of these stages of your typical trip:

	Didn't use	No wait	0-5 min.	6-10 min.	11-20 min.	20+ min.
Aircraft boarding	Aircraft boarding Didn't use	Aircraft boarding No wait	Aircraft boarding 0-5 min.	Aircraft boarding 6-10 min.	Aircraft boarding 11-20 min.	Aircraft boarding 20+ min.
Boarding gate counter	Boarding gate counter Didn't use	Boarding gate counter No wait	Boarding gate counter 0-5 min.	Boarding gate counter 6-10 min.	Boarding gate counter 11-20 min.	Boarding gate counter 20+ min.
Security checkpoint	Security checkpoint Didn't use	Security checkpoint No wait	Security checkpoint 0-5 min.	Security checkpoint 6-10 min.	Security checkpoint 11-20 min.	Security checkpoint 20+ min.
Express baggage/ seat check-in counter	Express baggage/ seat check-in counter Didn't use	Express baggage/ seat check-in counter No wait	Express baggage/ seat check-in counter 0-5 min.	Express baggage/ seat check-in counter 6-10 min.	Express baggage/ seat check-in counter 11-20 min.	Express baggage/ seat check-in counter 20+ min.
Ticket counter	Ticket counter Didn't use	Ticket counter No wait	Ticket counter 0-5 min.	Ticket counter 6-10 min.	Ticket counter 11-20 min.	Ticket counter 20+ min.
Baggage claim	Baggage claim Didn't use	Baggage claim No wait	Baggage claim 0-5 min.	Baggage claim 6-10 min.	Baggage claim 11-20 min.	Baggage claim 20+ min.

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* 7. Please indicate whether you agree or disagree with the following statements regarding the price of the tickets for your most recent trip:

	Agree	Disagree	N/A
I planned on taking this trip regardless of the price of the ticket.	I planned on taking this trip regardless of the price of the ticket. Agree	I planned on taking this trip regardless of the price of the ticket. Disagree	I planned on taking this trip regardless of the price of the ticket. N/A
I originally planned this trip through a specific airline, but switched to another because of the price of the ticket.	I originally planned this trip through a specific airline, but switched to another because of the price of the ticket. Agree	I originally planned this trip through a specific airline, but switched to another because of the price of the ticket. Disagree	I originally planned this trip through a specific airline, but switched to another because of the price of the ticket. N/A
I did not have a particular airline in mind when planning this trip, and chose an airline based solely on the price of the ticket.	I did not have a particular airline in mind when planning this trip, and chose an airline based solely on the price of the ticket. Agree	I did not have a particular airline in mind when planning this trip, and chose an airline based solely on the price of the ticket. Disagree	I did not have a particular airline in mind when planning this trip, and chose an airline based solely on the price of the ticket. N/A
I was planning to take this trip at a specific date, but changed the date of my flight based on the price of the ticket.	I was planning to take this trip at a specific date, but changed the date of my flight based on the price of the ticket. Agree	I was planning to take this trip at a specific date, but changed the date of my flight based on the price of the ticket. Disagree	I was planning to take this trip at a specific date, but changed the date of my flight based on the price of the ticket. N/A
I originally planned on driving or taking other alternative modes of transportation for my trip, but chose to fly instead because of the ticket price.	I originally planned on driving or taking other alternative modes of transportation for my trip, but chose to fly instead because of the ticket price. Agree	I originally planned on driving or taking other alternative modes of transportation for my trip, but chose to fly instead because of the ticket price. Disagree	I originally planned on driving or taking other alternative modes of transportation for my trip, but chose to fly instead because of the ticket price. N/A
I was not planning to take a trip at all, but decided to take one because of the price of the tickets.	I was not planning to take a trip at all, but decided to take one because of the price of the tickets. Agree	I was not planning to take a trip at all, but decided to take one because of the price of the tickets. Disagree	I was not planning to take a trip at all, but decided to take one because of the price of the tickets. N/A

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* 8. Which airline did you use for your most recent flight? If you are uncertain, enter "don't know" in the box below.

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* 9. Please rate the in-flight service for your most recent flight:

	Excellent	Good	Poor	Bad	N/A
Availability of flight attendants	Availability of flight attendants Excellent	Availability of flight attendants Good	Availability of flight attendants Poor	Availability of flight attendants Bad	Availability of flight attendants N/A
Courtesy of flight crews	Courtesy of flight crews Excellent	Courtesy of flight crews Good	Courtesy of flight crews Poor	Courtesy of flight crews Bad	Courtesy of flight crews N/A
Appearance of flight crews	Appearance of flight crews Excellent	Appearance of flight crews Good	Appearance of flight crews Poor	Appearance of flight crews Bad	Appearance of flight crews N/A
Pilot's communication with passengers	Pilot's communication with passengers Excellent	Pilot's communication with passengers Good	Pilot's communication with passengers Poor	Pilot's communication with passengers Bad	Pilot's communication with passengers N/A
Quality of food and drinks	Quality of food and drinks Excellent	Quality of food and drinks Good	Quality of food and drinks Poor	Quality of food and drinks Bad	Quality of food and drinks N/A
Overall service level	Overall service level Excellent	Overall service level Good	Overall service level Poor	Overall service level Bad	Overall service level N/A

What would have improved the in-flight service?

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* 10. Please rate the aircraft flown for your most recent flight:

	Excellent	Good	Poor	Bad	N/A
Space for luggage storage	Space for luggage storage Excellent	Space for luggage storage Good	Space for luggage storage Poor	Space for luggage storage Bad	Space for luggage storage N/A
Comfort of seating	Comfort of seating Excellent	Comfort of seating Good	Comfort of seating Poor	Comfort of seating Bad	Comfort of seating N/A
Seating arrangement of aircraft	Seating arrangement of aircraft Excellent	Seating arrangement of aircraft Good	Seating arrangement of aircraft Poor	Seating arrangement of aircraft Bad	Seating arrangement of aircraft N/A
Cleanliness of aircraft	Cleanliness of aircraft Excellent	Cleanliness of aircraft Good	Cleanliness of aircraft Poor	Cleanliness of aircraft Bad	Cleanliness of aircraft N/A
Noise level of aircraft	Noise level of aircraft Excellent	Noise level of aircraft Good	Noise level of aircraft Poor	Noise level of aircraft Bad	Noise level of aircraft N/A

What would have improved the quality of the aircraft for you last flight?