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Contact Center KPIs for Gladly Reports and Insights
1.
What sector does your business operate in?
eCommerce
Retail
Services
Legal
Health and Fitness
Finance
Other (please specify)
2.
What Gladly Reports feature do you use?
Insight Builder
OOTB Reports
Other (please specify)
3.
What KPIs or metrics do you track to measure the success or performance of your Support/Contact Center?
List as many as possible! Even if it's unique to your business.
4.
What KPIs or metrics do you attempt to measure in Gladly but struggle to put together using Gladly Reports or Insight Builder?
5.
Enter your email address if you're permitting us to contact you if we have additional questions. Otherwise, leave this blank.
