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Murdi Paaki Housing Tenant Survey
We Want To Hear From You!
Your Feedback is important to us. It Helps Murdi Paaki Housing (MPH) understand what we are doing well and where we can improve our servcies, homes and support tenants and communities.
1.
What best decribes you?
Tenant of Murdi Paaki housing
Service Provider
Aboriginal community member
Other:
2.
How satisfied are you with the way Murdi Paaki Housing communicates with you?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
3.
How easy is it to contact Murdi Paaki Housing when you need help?
Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
4.
How satisfied are you with the time it takes Murdi Paaki Housing to respond to your questions or requests?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
I have not contacted Murdi Paaki Housing recently
5.
What could Murdi Paaki Housing do to improve communication or customer service?
6.
How satisfied are you with the overall condition of your home?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
7.
How satisfied are you with the way Murdi Paaki Housing manages repairs and maintenance?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
8.
Do you have any repairs or maintenance issues that you have reported but are still waiting to be completed?
Yes
No
If yes, please provide your name address and details of the issue:
9.
How Satisfied are you with the support services offered by Murdi Paaki Housing?
For example: Tenancy advice, Tenant Advocacy Services, Commonwealth Rent Assistance
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
10.
What type of support would be most helpful to you?
Select all that apply
Help with understanding my tenancy
Help with understanding my rent payments
Help with understanding my water payments
Help with completing my Rent Subsidy Application
Help with reporting repairs and maintenance
Help with understanding Commonwealth Rent Assistance
Help with understanding other support services
No support needed
Other:
11.
Do you feel supported by Murdi Paaki Housing to maintain your tenancy?
Yes, very supported
Yes, somewhat supported
Neither supported nor unsupported
Not very supported
Not very supported at all
12.
What is one thing Murdi Paaki housing could do to improve our services?
Please tell us what you think we could do better.
13.
What is one thing Murdi Paakihousing could do to make it easier for you to maintain your tenancy?
Please tell us what would be helpful to you.
14.
Is there anything else you would like Murdi Paaki housing to know about your tenancy, home or support needs?
15.
Would you like us to contact you?
If you have raised an issue or would like us to follow up on your feedback or you would like to go in the draw, please provide your contact details below
Name:
Address:
Community:
Phone:
Email:
