Client Services

Thank you for your interest in our survey!

This survey will tell us how you feel about our customer services, which services of Spinal Cord Injury Alberta (SCI Alberta) you have received in the last 12 months and the impact these services have had on your life. The results will be presented to SCI Alberta's Board of Directors. They will use the report to make important decisions about the organization's future direction.

All responses are strictly confidential and anonymous. This survey will not affect any services you are receiving from SCI Alberta.

The survey will take about 15 minutes to complete.

If you have any questions, or if you are having trouble completing the survey, please contact Angie Barron at SCI Alberta at (587) 410-2521, or 1-888-654-5444 or angie.barron@sci-ab.ca.

Thanks and let's get started!

Please note, in this survey, the words "people with disabilities" refer to people who have a spinal cord injury or other physical disability.

* 1. These first few questions will let us know if our survey has included people from a variety of backgrounds. All of the information will be kept confidential.....are you male or female?

male

female

prefer not to answer

Other (please specify):

* 2. Are you a person with a spinal cord injury or other physical disability?

yes

* 3. Please choose the category that best describes your disability

spinal cord injury, quadriplegic

spinal cord injury, paraplegic

other

I do not have a disability

* 4. How long have you had your disability?

less than one year

1-2 years

2-5 years

5-10 years

10-15 years

over 15 years

I do not have a disability

* 5. How old are you?

under 25

26-35

36-45

46-55

over 55

prefer not to answer

* 6. Which centre do you live closest to?

Fort McMurray

Grande Prairie

St. Paul

Lloydminster

Edmonton

Red Deer

Calgary

Lethbridge

Medicine Hat

* 7. Do you identify as First Nations, Metis or Inuit?

yes

prefer not to answer

* 8. Are you currently an employee of SCI Alberta or a member of the Board of Directors?

yes

* 9. Are you currently a healthcare professional who refers individuals to SCI Alberta for services?

yes

* 10. Are you made to feel welcome when you arrive at an SCI Alberta office?

yes

comments:

* 11. Are you able to comfortably navigate our phone system?

yes

comments:

* 12. Are you satisfied by how your concern or inquiry is handled by SCI Alberta

yes

comments:

* 13. How likely are you to recommend SCI Alberta to a friend?

not at all likely

somewhat likely

very likely

comments:

* 14. Let's find out what SCI Alberta services you have heard about

Please check only the boxes for services you have heard of.

Spinal Columns magazine

SCI Alberta's monthly newsletter "Wheel-E"

SCI Alberta's information services (which includes our toll free information line)

SCI Alberta provincial website (www.sci-ab.ca)

Peer information services hosted by SCI Alberta

Peer social and recreational events

Mentorship from a trained peer

SCI Alberta Facebook page

Twitter

One-on-one support that SCI Alberta's client services coordinators ("counsellors") provide on behalf of people with disabilities and their families to help them solve problems and find resources

Peer mentorship program that matches people with disabilities to peers who can provide support and guidance

Work that SCI Alberta staff and volunteers do in the community to improve accessibility, increase awareness, and shape public policy

Helping Way Fund that provides emergency funds to people with spinal cord injury

Online training programs (E-Campus)

I have not heard of any of these services

Other (please specify)

* 15. In the past 12 months have you.....

	yes	no	not sure
read a Spinal Columns magazine?	read a Spinal Columns magazine? yes	read a Spinal Columns magazine? no	read a Spinal Columns magazine? not sure
read SCI Alberta's monthly email newsletter "Wheel-E"?	read SCI Alberta's monthly email newsletter "Wheel-E"? yes	read SCI Alberta's monthly email newsletter "Wheel-E"? no	read SCI Alberta's monthly email newsletter "Wheel-E"? not sure
visited SCI Alberta's provincial website (www.sci-ab.ca)?	visited SCI Alberta's provincial website (www.sci-ab.ca)? yes	visited SCI Alberta's provincial website (www.sci-ab.ca)? no	visited SCI Alberta's provincial website (www.sci-ab.ca)? not sure
viewed the videos that are on SCI Alberta's website and on YouTube?	viewed the videos that are on SCI Alberta's website and on YouTube? yes	viewed the videos that are on SCI Alberta's website and on YouTube? no	viewed the videos that are on SCI Alberta's website and on YouTube? not sure
attended an information session hosted by SCI Alberta?	attended an information session hosted by SCI Alberta? yes	attended an information session hosted by SCI Alberta? no	attended an information session hosted by SCI Alberta? not sure
visited the SCI Alberta Facebook page?	visited the SCI Alberta Facebook page? yes	visited the SCI Alberta Facebook page? no	visited the SCI Alberta Facebook page? not sure
met with a client services coordinator ("Counsellor") to get help with a problem or to find resources?	met with a client services coordinator ("Counsellor") to get help with a problem or to find resources? yes	met with a client services coordinator ("Counsellor") to get help with a problem or to find resources? no	met with a client services coordinator ("Counsellor") to get help with a problem or to find resources? not sure
met with a peer mentor from SCI Alberta?	met with a peer mentor from SCI Alberta? yes	met with a peer mentor from SCI Alberta? no	met with a peer mentor from SCI Alberta? not sure
participated in one of the sport or recreation/exercise activities organized by SCI Alberta?	participated in one of the sport or recreation/exercise activities organized by SCI Alberta? yes	participated in one of the sport or recreation/exercise activities organized by SCI Alberta? no	participated in one of the sport or recreation/exercise activities organized by SCI Alberta? not sure
asked someone at SCI Alberta for help with a problem in your community?	asked someone at SCI Alberta for help with a problem in your community? yes	asked someone at SCI Alberta for help with a problem in your community? no	asked someone at SCI Alberta for help with a problem in your community? not sure

* 16. Are there any other services you have received from SCI Alberta in the last 12 months? If yes, please indicate what they are

* 17. One of SCI Alberta's goals is to connect people with disabilities to one another for support and encouragement. Please tell us how important you think each of the following activities are to helping SCI Alberta achieve this goal

	not at all important	not very important	somewhat important	very important	don't know/unsure
holding events where people with disabilities can try out new sport or recreation activities (such as camping, hiking...)	holding events where people with disabilities can try out new sport or recreation activities (such as camping, hiking...) not at all important	holding events where people with disabilities can try out new sport or recreation activities (such as camping, hiking...) not very important	holding events where people with disabilities can try out new sport or recreation activities (such as camping, hiking...) somewhat important	holding events where people with disabilities can try out new sport or recreation activities (such as camping, hiking...) very important	holding events where people with disabilities can try out new sport or recreation activities (such as camping, hiking...) don't know/unsure
holding events where people with disabilities can socialize with one another (such as barbeques, Christmas party...)	holding events where people with disabilities can socialize with one another (such as barbeques, Christmas party...) not at all important	holding events where people with disabilities can socialize with one another (such as barbeques, Christmas party...) not very important	holding events where people with disabilities can socialize with one another (such as barbeques, Christmas party...) somewhat important	holding events where people with disabilities can socialize with one another (such as barbeques, Christmas party...) very important	holding events where people with disabilities can socialize with one another (such as barbeques, Christmas party...) don't know/unsure
connecting people with disabilities to a trained mentor (a person who has more experience living with a disability who can be a role model, supporter, and guide)	connecting people with disabilities to a trained mentor (a person who has more experience living with a disability who can be a role model, supporter, and guide) not at all important	connecting people with disabilities to a trained mentor (a person who has more experience living with a disability who can be a role model, supporter, and guide) not very important	connecting people with disabilities to a trained mentor (a person who has more experience living with a disability who can be a role model, supporter, and guide) somewhat important	connecting people with disabilities to a trained mentor (a person who has more experience living with a disability who can be a role model, supporter, and guide) very important	connecting people with disabilities to a trained mentor (a person who has more experience living with a disability who can be a role model, supporter, and guide) don't know/unsure
posting videos on video sharing sites (such as YouTube and/or SCI Alberta website) regarding spinal cord injury and other physical disabilities	posting videos on video sharing sites (such as YouTube and/or SCI Alberta website) regarding spinal cord injury and other physical disabilities not at all important	posting videos on video sharing sites (such as YouTube and/or SCI Alberta website) regarding spinal cord injury and other physical disabilities not very important	posting videos on video sharing sites (such as YouTube and/or SCI Alberta website) regarding spinal cord injury and other physical disabilities somewhat important	posting videos on video sharing sites (such as YouTube and/or SCI Alberta website) regarding spinal cord injury and other physical disabilities very important	posting videos on video sharing sites (such as YouTube and/or SCI Alberta website) regarding spinal cord injury and other physical disabilities don't know/unsure
tweeting about issues affecting people with spinal cord injuries and/or other physical disabilities	tweeting about issues affecting people with spinal cord injuries and/or other physical disabilities not at all important	tweeting about issues affecting people with spinal cord injuries and/or other physical disabilities not very important	tweeting about issues affecting people with spinal cord injuries and/or other physical disabilities somewhat important	tweeting about issues affecting people with spinal cord injuries and/or other physical disabilities very important	tweeting about issues affecting people with spinal cord injuries and/or other physical disabilities don't know/unsure

Is there anything else you think is very important for SCI Alberta to do to achieve this goal?

* 18. Overall, how satisfied were you with the services you received from SCI Alberta in the last 12 months

very satisfied

somewhat satisfied

somewhat dissatisfied

very dissatisfied

have not received services in the past 12 months from SCI Alberta

Other (please specify)

* 19. What did you like best about the services you received from SCI Alberta in the last 12 months

N/A

What I liked best about the services received from SCI Alberta in the last 12 months...

* 20. What could SCI Alberta do to improve the services you received in the last 12 months?

N/A

To improve the services I have received in the last 12 months, SCI Alberta could.....

* 21. Now we would like you to think about the impact SCI Alberta's services have had on your life. Please read each statement below and tell us if agree/disagree with each statement.

"Because of the services I have received from SCI Alberta..."

	strongly agree	somewhat agree	somewhat disagree	strongly disagree
I am more aware of other supports and services available in the community that are not SCI Alberta services	I am more aware of other supports and services available in the community that are not SCI Alberta services strongly agree	I am more aware of other supports and services available in the community that are not SCI Alberta services somewhat agree	I am more aware of other supports and services available in the community that are not SCI Alberta services somewhat disagree	I am more aware of other supports and services available in the community that are not SCI Alberta services strongly disagree
I am able to better cope with the physical and emotional impact of my disability	I am able to better cope with the physical and emotional impact of my disability strongly agree	I am able to better cope with the physical and emotional impact of my disability somewhat agree	I am able to better cope with the physical and emotional impact of my disability somewhat disagree	I am able to better cope with the physical and emotional impact of my disability strongly disagree
I am more involved in my community	I am more involved in my community strongly agree	I am more involved in my community somewhat agree	I am more involved in my community somewhat disagree	I am more involved in my community strongly disagree
I am more independent	I am more independent strongly agree	I am more independent somewhat agree	I am more independent somewhat disagree	I am more independent strongly disagree
I have a better quality of life	I have a better quality of life strongly agree	I have a better quality of life somewhat agree	I have a better quality of life somewhat disagree	I have a better quality of life strongly disagree
My family has benefited	My family has benefited strongly agree	My family has benefited somewhat agree	My family has benefited somewhat disagree	My family has benefited strongly disagree

* 22. Are there any other ways that the services you have received from SCI Alberta have had an impact on your life?

* 23. One of the goals of SCI Alberta is to help people with disabilities find the services and supports they need throughout their lives so that they can be as independent as possible. Please tell us how important you think each of the following activities are to helping SCI Alberta achieve this goal.

How important are the activities listed to help people with disabilities find the services and supports they need throughout their lives so that they can be as independent as possible?

	not at all important	not very important	somewhat important	very important	don't know
working one-on-one with people with disabilities to help them solve problems and find resources	working one-on-one with people with disabilities to help them solve problems and find resources not at all important	working one-on-one with people with disabilities to help them solve problems and find resources not very important	working one-on-one with people with disabilities to help them solve problems and find resources somewhat important	working one-on-one with people with disabilities to help them solve problems and find resources very important	working one-on-one with people with disabilities to help them solve problems and find resources don't know
working one-on-one with family members to help them solve problems and find resources	working one-on-one with family members to help them solve problems and find resources not at all important	working one-on-one with family members to help them solve problems and find resources not very important	working one-on-one with family members to help them solve problems and find resources somewhat important	working one-on-one with family members to help them solve problems and find resources very important	working one-on-one with family members to help them solve problems and find resources don't know
staying in touch with people with disabilities over the long term, to see how they are doing	staying in touch with people with disabilities over the long term, to see how they are doing not at all important	staying in touch with people with disabilities over the long term, to see how they are doing not very important	staying in touch with people with disabilities over the long term, to see how they are doing somewhat important	staying in touch with people with disabilities over the long term, to see how they are doing very important	staying in touch with people with disabilities over the long term, to see how they are doing don't know
have registered psychologists on staff to work with people with disabilities who have complicated emotional issues	have registered psychologists on staff to work with people with disabilities who have complicated emotional issues not at all important	have registered psychologists on staff to work with people with disabilities who have complicated emotional issues not very important	have registered psychologists on staff to work with people with disabilities who have complicated emotional issues somewhat important	have registered psychologists on staff to work with people with disabilities who have complicated emotional issues very important	have registered psychologists on staff to work with people with disabilities who have complicated emotional issues don't know
offering workshops to help people with disabilities take more control of their lives	offering workshops to help people with disabilities take more control of their lives not at all important	offering workshops to help people with disabilities take more control of their lives not very important	offering workshops to help people with disabilities take more control of their lives somewhat important	offering workshops to help people with disabilities take more control of their lives very important	offering workshops to help people with disabilities take more control of their lives don't know

* 24. When do you think is the best time for SCI Alberta client services coordinators ("counsellors") to make their first connections with people with disabilities?

while the person is in acute care (hospital)

while the person is in rehabilitation

after the person has returned to the community

* 25. When do you think is the best time for SCI Alberta service coordinators ("Counsellors") to make their first connection with family members?

while the person with the disability is in acute care (hospital)

while the person with the disability is in rehabilitation

after the person with the disability is in rehabilitation

after the person with the disability has returned home

* 1. These first few questions will let us know if our survey has included people from a variety of backgrounds. All of the information will be kept confidential.....are you male or female?

* 2. Are you a person with a spinal cord injury or other physical disability?

* 3. Please choose the category that best describes your disability

* 4. How long have you had your disability?

* 5. How old are you?

* 6. Which centre do you live closest to?

* 7. Do you identify as First Nations, Metis or Inuit?

* 8. Are you currently an employee of SCI Alberta or a member of the Board of Directors?

* 9. Are you currently a healthcare professional who refers individuals to SCI Alberta for services?

* 10. Are you made to feel welcome when you arrive at an SCI Alberta office?

* 11. Are you able to comfortably navigate our phone system?

* 12. Are you satisfied by how your concern or inquiry is handled by SCI Alberta

* 13. How likely are you to recommend SCI Alberta to a friend?

* 14. Let's find out what SCI Alberta services you have heard about Please check only the boxes for services you have heard of.

* 15. In the past 12 months have you.....

* 16. Are there any other services you have received from SCI Alberta in the last 12 months? If yes, please indicate what they are

* 17. One of SCI Alberta's goals is to connect people with disabilities to one another for support and encouragement. Please tell us how important you think each of the following activities are to helping SCI Alberta achieve this goal

* 18. Overall, how satisfied were you with the services you received from SCI Alberta in the last 12 months

* 19. What did you like best about the services you received from SCI Alberta in the last 12 months

* 20. What could SCI Alberta do to improve the services you received in the last 12 months?

* 21. Now we would like you to think about the impact SCI Alberta's services have had on your life. Please read each statement below and tell us if agree/disagree with each statement. "Because of the services I have received from SCI Alberta..."

* 22. Are there any other ways that the services you have received from SCI Alberta have had an impact on your life?

* 24. When do you think is the best time for SCI Alberta client services coordinators ("counsellors") to make their first connections with people with disabilities?

* 25. When do you think is the best time for SCI Alberta service coordinators ("Counsellors") to make their first connection with family members?

* 26. Is there any other suggestion you can make to help us improve our services?

* 14. Let's find out what SCI Alberta services you have heard about

Please check only the boxes for services you have heard of.

* 21. Now we would like you to think about the impact SCI Alberta's services have had on your life. Please read each statement below and tell us if agree/disagree with each statement.

"Because of the services I have received from SCI Alberta..."