We are currently surveying the motor trade on dealer trust, in association with Cazoo, with a series of quick polls. Results will be shared soon.

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1. Compared with 12 months ago, do you think customer trust in car dealers has changed? (Required.)

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2. Which concerns do customers raise most often before or during a purchase? (Select as many as appropriate) (Required.)

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3. Compared with 12 months ago, do you think customers are doing more research and price comparison before they visit or contact you? (Required.)

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4. Do customers seem to arrive at your dealership already braced for confrontation, or expecting to be treated dishonestly, before you've had a chance to prove otherwise? (Required.)

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5. What impact would you say online reviews have had on your dealership? (Required.)

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6. Which review platform(s) do you value the influence of the most? (Required.)

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7. What specific steps do you take to demonstrate transparency to customers? (Required.)

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8. Over the past 12 months, has difficult or unreasonable customer behaviour towards staff increased, stayed the same, or decreased? (Required.)

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9. What's the single biggest change you've seen this year in how customers approach buying a car? (Required.)

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10. Which one thing could the industry do collectively to improve trust between dealers and customers? (Required.)

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