Screen Reader Mode Icon Check SCREEN READER MODE to make this survey compatible with screen readers. Qatar Foundation | Communications Agency Satisfaction Survey Section 1: Background OK Question Title * 1. Full name OK Question Title * 2. Job title OK Question Title * 3. Organization OK Question Title * 4. QF Entity OK Question Title * 5. BLJ Account Director / Manager OK Question Title * 6. Date of contract Date / Time Date OK Section 2: Project Background OK Question Title * 7. What scope of work is BLJ undertaking for you? OK Question Title * 8. How has your experience with BLJ been so far in relation to the scope of work? OK Section 3: Client Satisfaction OK (Please rate your satisfaction using a scale of 0 to 10, where 0 is extremely dissatisfied and 10 is extremely satisfied) OK Question Title * 9. What do you think about the level of client services provided by your BLJ team? Extremely Dissatisfied (0) 1 2 3 4 Neutral (5) 6 7 8 9 Extremely Satisfied (10) Skills and experience Skills and experience Extremely Dissatisfied (0) Skills and experience 1 Skills and experience 2 Skills and experience 3 Skills and experience 4 Skills and experience Neutral (5) Skills and experience 6 Skills and experience 7 Skills and experience 8 Skills and experience 9 Skills and experience Extremely Satisfied (10) Industry knowledge Industry knowledge Extremely Dissatisfied (0) Industry knowledge 1 Industry knowledge 2 Industry knowledge 3 Industry knowledge 4 Industry knowledge Neutral (5) Industry knowledge 6 Industry knowledge 7 Industry knowledge 8 Industry knowledge 9 Industry knowledge Extremely Satisfied (10) Client service Client service Extremely Dissatisfied (0) Client service 1 Client service 2 Client service 3 Client service 4 Client service Neutral (5) Client service 6 Client service 7 Client service 8 Client service 9 Client service Extremely Satisfied (10) Professionalism Professionalism Extremely Dissatisfied (0) Professionalism 1 Professionalism 2 Professionalism 3 Professionalism 4 Professionalism Neutral (5) Professionalism 6 Professionalism 7 Professionalism 8 Professionalism 9 Professionalism Extremely Satisfied (10) Relationship management Relationship management Extremely Dissatisfied (0) Relationship management 1 Relationship management 2 Relationship management 3 Relationship management 4 Relationship management Neutral (5) Relationship management 6 Relationship management 7 Relationship management 8 Relationship management 9 Relationship management Extremely Satisfied (10) Quality of deliverables Quality of deliverables Extremely Dissatisfied (0) Quality of deliverables 1 Quality of deliverables 2 Quality of deliverables 3 Quality of deliverables 4 Quality of deliverables Neutral (5) Quality of deliverables 6 Quality of deliverables 7 Quality of deliverables 8 Quality of deliverables 9 Quality of deliverables Extremely Satisfied (10) Strategic value Strategic value Extremely Dissatisfied (0) Strategic value 1 Strategic value 2 Strategic value 3 Strategic value 4 Strategic value Neutral (5) Strategic value 6 Strategic value 7 Strategic value 8 Strategic value 9 Strategic value Extremely Satisfied (10) Value for money Value for money Extremely Dissatisfied (0) Value for money 1 Value for money 2 Value for money 3 Value for money 4 Value for money Neutral (5) Value for money 6 Value for money 7 Value for money 8 Value for money 9 Value for money Extremely Satisfied (10) Other Comments (please specify) OK Question Title * 10. Thinking about client service in a broad sense, if an organization is meeting your expectations, how would you rate their service? Extremely Dissatisfied (0) 1 2 3 4 Neutral (5) 6 7 8 9 Extremely Satisfied (10) Extremely Dissatisfied (0) 1 2 3 4 Neutral (5) 6 7 8 9 Extremely Satisfied (10) OK Question Title * 11. After working with BLJ, overall how satisfied are you with BLJ? Extremely Dissatisfied (0) 1 2 3 4 Neutral (5) 6 7 8 9 Extremely Satisfied (10) Extremely Dissatisfied (0) 1 2 3 4 Neutral (5) 6 7 8 9 Extremely Satisfied (10) OK Question Title * 12. How likely are you to renew your contract with BLJ Extremely Unlikely(0) 1 2 3 4 Neutral (5) 6 7 8 9 Extremely Likely (10) Extremely Unlikely(0) 1 2 3 4 Neutral (5) 6 7 8 9 Extremely Likely (10) What are your reasons for renewing/not renewing? OK Section 4: BLJ Brand Attributes OK (Please indicate whether you ‘strongly agree’, ‘slightly agree’, ‘are neutral’, ‘slightly disagree’ or ‘strongly disagree’. Please select one box per statement) OK Question Title * 13. What do you think about the level of client services provided by your BLJ team? Strongly Agree Slightly Agree Neutral Slightly Disagree Strongly Disagree Professionalism of assigned team Professionalism of assigned team Strongly Agree Professionalism of assigned team Slightly Agree Professionalism of assigned team Neutral Professionalism of assigned team Slightly Disagree Professionalism of assigned team Strongly Disagree Ease to work with Ease to work with Strongly Agree Ease to work with Slightly Agree Ease to work with Neutral Ease to work with Slightly Disagree Ease to work with Strongly Disagree Relationship management Relationship management Strongly Agree Relationship management Slightly Agree Relationship management Neutral Relationship management Slightly Disagree Relationship management Strongly Disagree Reliability and trustworthiness Reliability and trustworthiness Strongly Agree Reliability and trustworthiness Slightly Agree Reliability and trustworthiness Neutral Reliability and trustworthiness Slightly Disagree Reliability and trustworthiness Strongly Disagree Quality deliverables Quality deliverables Strongly Agree Quality deliverables Slightly Agree Quality deliverables Neutral Quality deliverables Slightly Disagree Quality deliverables Strongly Disagree Actionable advice Actionable advice Strongly Agree Actionable advice Slightly Agree Actionable advice Neutral Actionable advice Slightly Disagree Actionable advice Strongly Disagree Global connectivity Global connectivity Strongly Agree Global connectivity Slightly Agree Global connectivity Neutral Global connectivity Slightly Disagree Global connectivity Strongly Disagree Value for money Value for money Strongly Agree Value for money Slightly Agree Value for money Neutral Value for money Slightly Disagree Value for money Strongly Disagree OK Section 5: ADVOCACY, LOYALTY & IMPROVEMENTS OK Question Title * 14. Considering your experience with BLJ, how likely would you recommend BLJ to a friend or colleague, using a scale of 0 to 10 where 0 is extremely unlikely and 10 is extremely likely? Extremely Unlikely (0) 1 2 3 4 Neutral (5) 6 7 8 9 Extremely Likely (10) Extremely Unlikely (0) 1 2 3 4 Neutral (5) 6 7 8 9 Extremely Likely (10) OK Question Title * 15. What can BLJ do to improve its services? OK Question Title * 16. If your organization was planning to appoint a Communications services agency tomorrow, what would be the top three most important aspects you would look for? OK SECTION 6: COMPETITOR ANALYSIS OK Question Title * 17. In terms of pricing is BLJ typically More expensive than most Somewhere in the middle Less expensive than most OK Question Title * 18. What do you see as BLJ’s strength and weaknesses compared to others? OK Question Title * 19. How effective is the communication between BLJ and you/your team? OK Question Title * 20. How effective is BLJ in listening appropriately and responding to your needs? OK Question Title * 21. What would make the communication and relationship more effective? OK Question Title * 22. Where/when has BLJ delivered tangible results that have made a difference to your organization? What impact did this have on your organization? OK DONE