Customer Satisfaction Survey Template Question Title * 1. How likely is it that you would recommend this company to a friend or colleague? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 Not at all likely - 0 1 2 3 4 5 6 7 8 9 Extremely likely - 10 OK Question Title * 2. Overall, how satisfied or dissatisfied are you with our company? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied OK Question Title * 3. Which of the following words would you use to describe our centers? Select all that apply. Reliable High quality Friendly Unique Good value for money Health Conscious Supportive Clean Poor quality Unreliable Other (please specify) OK Question Title * 4. How well do our centers meet your needs? Extremely well Very well Somewhat well Not so well Not at all well OK Question Title * 5. How would you rate the quality of our centers? Very high quality High quality Neither high nor low quality Low quality Very low quality OK Question Title * 6. How would you rate the value for money of our services? Excellent Above average Average Below average Poor OK Question Title * 7. How responsive have we been to your questions or concerns? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Not applicable OK Question Title * 8. How long have you been a family enrolled with our centers? This is my first experience Less than six months Six months to a year 1 - 2 years 3 or more years I haven't enrolled yet OK Question Title * 9. Do you feel staff are friendly and approachable? Extremely Very Somewhat Not so much Not at all OK Question Title * 10. Do you have any other comments, questions, or concerns? OK DONE