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Second Psychiatric Opinion Service Evaluation and Feedback

Thank you for completing part one of this evaluation. Your experience with the Second Psychiatric Opinion Service is important to us. Your feedback will guide our work and help us to improve where needed.

T: 1300 503 426| F: +61 3 9342 3081 | E: SecondPsychiatricOpinion@mh.org.au | W: www.secondopinion.org.au
1.The following questions are about your experience accessing and organizing your appointment. Please note that SPOS is Second Psychiatric Opinion Service
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
N/A
Information about SPOS was readily available (i.e., how to contact the service, how the service works, who would be contacting me, who the clinicians would need to talk to, etc.)
I was able to access an appointment easily
I was given an appointment time quickly
I did not have to wait long for my appointment
I would have preferred a different location for my appointment
2.The following questions are about your experience with the SPOS appointment
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
N/A
I was able to talk to the psychiatrist freely
I felt listened to by the psychiatrist
3.The following questions are about your experience with the SPOS appointment
Poor
Fair 
Good
Very Good
Excellent
N/A
If seen face to face, how convenient was the location where you were seen?
If seen via Video Call, how was the experience (such as convenience, quality of the image and sound, etc.)?
4.My overall satisfaction with the SPOS service so far is:
Very Unsatisfied 
Unsatisfied
Neutral
Satisfied
Very Satisfied
5.Are there things we can do to improve the SPOS service?
6.Any Other feedback?
Want to speak to someone instead?

If you would like to provide feedback about, or discuss your experience with the Second Psychiatric Opinion Service, please contact, the Second Psychiatric Opinion Service Clinical Coordinator on 1300 503 426.

To make a complaint
If you have not received a response within 30 days or you are unsatisfied with the outcome of your feedback, you can contact the Clinical Coordinator on 1300 503 426.

If you are still unsatisfied or as an alternative, please contact:

The Mental Health Complaints Commissioner
Free call: 1800 246 054

Postal address: Level 26, 570 Bourke Street, Melbourne, VIC 3000

Email: help@mhcc.vic.gov.au
7.

Would you like a response to your feedback or evaluation form?
8.If yes, please provide your name and preferred contact method below