CX - What is CX Survey

Any one interaction between a customer and your organization.

The sum total of all interactions between an organization and a customer.

Any interaction between a customer service agent and customer.

The outcome of one experience a customer has with your organization.

Only a digital contact a customer has with your service.

Only an indirect contact a customer has with your service.

Only a direct contact a customer has with your service.

Any direct or indirect contact a customer has with your service/product.

A problem-solving framework that brings together the ideas and expectations of organizations and their customers to create services and products.

A problem-solving framework that brings together the ideas and expectations of leadership in the organization to reimagine services and products.

A problem-solving framework that brings together the ideas and expectations of an organizations employees to reimage services and products.

A problem-solving framework focused on designing services and products for human use.

Learning about the customers for whom you are designing and mapping their experience relative to your service/product.

Redefining and focusing your questions based on your insights from the empathy stage.

Building a representation of one or more of your ideas to put in front of users.

All of the above

Focus on organizational needs more than customer needs.

Efficiently focus on your highest impact customers.

Continually improve your services/products based on customers' needs.

Discover deeper and more valuable customer insights.