Itunes Usability Survey Question Title * 1. What is your age? 12 to 24 25 to 34 35 to 44 45 to 54 55 to 64 65 or older Question Title * 2. How long have you been using Itunes? less than 3 months between 3 and 12 months between 1 - 3 years more then 3 years Question Title * 3. For what purpose do you use Itunes?(may select more than 1 response) To purchase and download media To play media To transfer media to an Iphone or other device To organize your music collection Other Question Title * 4. Do you find using the Itunes Store easy to search, download and pay for media? Yes No Unsure Question Title * 5. Have you ever experienced any difficulty adding media to the Itunes library? Often Occasionally Never Question Title * 6. Are you satisfied with the way Itunes allows you to organize and displays the media in your library? Very satisfied Satisfied Not satisfied Unsure Question Title * 7. Have you ever felt frustrated or confused when using Itunes? Yes No Question Title * 8. If you answered "Yes" to the above question please select which difficulties you have experienced: (you may select more than 1) Difficulty navigating to a particular device, section, library, playlist or collection Difficulty returning to a particular page, device, section, library, playlist or collection after navigating away Difficulty finding media after having imported or downloading it. Difficulty using Itunes to perform ancillary tasks (e.g. converting files to another format, adding album artwork, renaming media, adding metadata to tracks etc..) Failure of Itunes to complete a task and no feedback supplied giving a reason Uncertainty in what clicking on certain icons and anchor text will accomplish Difficulty syncing with Iphone or other device A feature didn't work or gave unexpected results Difficulty playing media An expected feature was absent Itunes was slow to load or in performing a particular task Difficulty scanning the length of a cluttered interface Done