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* 1. In addition to primary care services, which of the following services that Hot Springs Health Program offers are valuable for you or your family members? Please choose all that apply.

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* 2. How do you most often access your medical information? Please choose only one.

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* 3. If you called any one of our four medical centers to schedule you last appointment, how many times did you have to call to schedule this appointment?

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* 4. When you schedule an appointment at our Health Centers, are you able to get an appointment as soon as you need one?

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* 5. In the last 6 months, when you contacted the office during regular business hours, and needed a same day answer to a Medical question, was it answered within 24 hours?

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* 6. In the last 6 months, when you contacted the office during regular business hours, and needed a same day answer to a Pharmacy question, was it answered within 24 hours?

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* 7. Do you feel that your provider listens to your concerns and questions?

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* 8. When your provider orders blood tests, x-rays, or other tests, do you receive results by any of the following: phone call, letter, patient portal message, or as discussed with provider?” 

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* 9. Do you have difficulty with transportation getting to your appointment(s)? If yes, Hot Springs Health Program may be able to assist you with transportation resources. Call Mars Hill Medical Center and our Community Health Worker at 828-689-7332.

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* 10. On our patient portal, (you can enroll at the Front Desk of any of our Health Centers) which of the following features do you utilize? Please select all that apply.

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* 11. Do you feel the HSHP locations and hours of availability meet your primary care, medical, and behavioral health needs?

· Mars Hill Medical Center: Monday-Friday 8:30am-5:00pm, Saturday 9:00am-5:00pm, and Sunday 1:00pm-5:00pm.

· Mashburn Medical Center: Monday-Friday 8:30am-5:00pm.

· Hot Springs Medical Center: Monday-Friday 8:30am-5:00pm.

· Laurel Medical Center: Monday-Friday 9:00am-5:00pm.

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