Patient Experience Survey 3rd Quarter 2025
1.
In addition to primary care services, which of the following services that Hot Springs Health Program offers are valuable for you or your family members? Please choose all that apply.
Outpatient Therapy Services (Physical Therapy)
Home Health and Hospice Services
Pharmacy Services
2D &3D Mammograms
Ultrasounds
DEXA Scans
Nutrition Services
Behavioral Health Services
2.
How do you most often access your medical information?
Please choose only one.
Our Patient Portal, located on our website
www.hotspringshealth-nc.org
Calling any of our four Health Centers
Visiting any of our four Health Centers in person
3.
If you called any one of our four medical centers to schedule you last appointment, how many times did you have to call to schedule this appointment?
1
2-3
4 or more
Not Applicable
4.
When you schedule an appointment at our Health Centers, are you able to get an appointment as soon as you need one?
Most of the time
Some of the time
None of the time
N/A
5.
In the last 6 months, when you contacted the office during regular business hours, and needed a same day answer to a
Medical
question, was it answered within 24 hours?
Most of the time.
Some of the time.
None of the time.
N/A
6.
In the last 6 months, when you contacted the office during regular business hours, and needed a same day answer to a
Pharmacy
question, was it answered within 24 hours?
Most of the time.
Some of the time.
None of the time.
N/A
7.
Do you feel that your provider listens to your concerns and questions?
Always
Usually
Sometimes
Never
N/A
8.
When your provider orders blood tests, x-rays, or other tests, do you receive results by any of the following: phone call, letter, patient portal message, or as discussed with provider?”
Always
Usually
Sometimes
Never
N/A
9.
Do you have difficulty with transportation getting to your appointment(s)? If yes, Hot Springs Health Program may be able to assist you with transportation resources. Call Mars Hill Medical Center and our Community Health Worker at 828-689-7332.
Yes
No
10.
On our patient portal, (you can enroll at the Front Desk of any of our Health Centers) which of the following features do you utilize? Please select all that apply.
Refill Requests / Prescription Information
Lab Results
Communicating with your health care team via portal messages
I do not have a Portal Account
11.
Do you feel the HSHP locations and hours of availability meet your primary care, medical, and behavioral health needs?
· Mars Hill Medical Center: Monday-Friday 8:30am-5:00pm, Saturday 9:00am-5:00pm, and Sunday 1:00pm-5:00pm.
· Mashburn Medical Center: Monday-Friday 8:30am-5:00pm.
· Hot Springs Medical Center: Monday-Friday 8:30am-5:00pm.
· Laurel Medical Center: Monday-Friday 9:00am-5:00pm.
Yes
No
If No, then please comment below.