National Local Government Customer Service Network: Benchmarking Program EOI

To participate in our Benchmarking Programs, please complete this expression of interest asap.

Will be participating in 1 or both of the benchmarking programs.

Our Council will not be participating in either of the programs.

QUALITATIVE BENCHMARKING PROGRAM (Delivered by CSBA)

Telephone Mystery Shopping (One-Quarter Only) $3700 - $4200 + GST dependent on participation rate

Telephone Mystery Shopping (Ongoing) $3145 - $3570 + GST / per qtr dependent on participation rate

Face to face visits (n=10) – from $3,000* + GST

Email assessments (n=10) – from $1,200* + GST

Website assessments (n=10) – from $1,200*

QUANTITATIVE BENCHMARKING PROGRAM (Delivered by Our Community App)

$330 including GST

Name

Council

Email Address

Phone Number