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1. Do you believe substance use groups are consistent and not cancelled unexpectedly?

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2. Do you believe substance use individual appointments were reliable, without ongoing unexpected cancellations?

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3. Do you feel clients are able to receive services quickly within the substance use department?

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4. Do you feel the substance use counselors/therapists are professional, and treat those they work with in a professional manner?

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5. Do you feel like the substance use counselors/therapists completes documentation, responds to phone calls and requests for reports in a timely manner?

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