Patient Experience and Satisfaction Survey

We kindly ask you to complete this survey to share feedback on your experience and satisfaction with the care you received from a CommuniCare Therapy therapist. 

The responses you provide will help us improve the care we provide. The survey responses you provide are anonymous and not tracked in any way. Your participation in this survey is voluntary.
1.What service did you receive?
2.If you recall the name of your therapist, please indicate it below.
3.Did the therapist arrange for visits at a time that was agreeable to you?
4.Was the therapist on time for the visits (+/- 15 minutes)?
5.Did you have any virtual visits?
6.Did the therapist treat you with courtesy and respect?
7.Did the therapist allow you to ask questions or share your concerns?
8.Did the therapist listen carefully to you?
9.Did the therapist explain things in a way that you could understand?
10.Did you feel that the therapist prioritized your safety?
11.Did you receive services in the official language of your choice (French or English)?
12.Did the therapist ask for your input when determining your therapy goals and plan?
13.How would you rate the therapy recommendations, information, or resources the therapist shared with you?
14.Did the therapist provide their recommendations, information, or resources to you in your preferred method? (Select all that apply)
15.At the start of service did the therapist explain what services would be provided and the criteria for the end of service (discharge)?
16.If you requested it did the therapist include family or friends in decisions about your care as much as you wanted?
17.Did the therapist provide services according to the schedule and plan developed with you?
18.Did you improve and function better following treatment or by following the recommendations provided?
19.At the end of services did the therapist explain or provide information on how you can continue to improve or maintain your progress?
20.Overall how satisfied are you with care you received from your CommuniCare Therapy therapist?
About You - the next questions are to help us understand the community we serve.
21.What Home and Community Care region are you located in?
22.Are any of the items below a struggle for you? (Select all that apply)
23.What is the highest level of school you have attended?
24.If you identify with a minority group(s) please identify it below. (Select all that apply)
25.If there was something specific your therapist did that was a benefit to you and key to your satisfaction, would you please share the details below?
26.If you have anything else to share please use the space below.