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Member Satisfaction Survey
1.
Length of Membership
0-1 Year
2-5 Years
6-10 Years
11 or More Years
*
2.
What is your age?
(Required.)
18 to 24
25 to 34
35 to 44
45 to 54
55 to 64
65+
3.
What is your gender?
Female
Male
4.
Is MVFCU your Primary Banking Institution?
Yes
No
5.
What is your primary reason for banking with MVFCU?
6.
How many other banking relationships do you have?
1
2
3 or More
7.
How Would You Rate the Following?
Poor
Average
Exceptional
N/A
Hours/ Availability
Poor
Average
Exceptional
N/A
Quality of Service
Poor
Average
Exceptional
N/A
Staff Friendliness
Poor
Average
Exceptional
N/A
Staff Professionalism
Poor
Average
Exceptional
N/A
Staff Knowledge
Poor
Average
Exceptional
N/A
Savings Rates
Poor
Average
Exceptional
N/A
Loan Rates
Poor
Average
Exceptional
N/A
Account Fees
Poor
Average
Exceptional
N/A
Loan Timeliness
Poor
Average
Exceptional
N/A
Lobby Transactions Satisfaction
Poor
Average
Exceptional
N/A
Drive Up Transactions Satisfaction
Poor
Average
Exceptional
N/A
Online Banking
Poor
Average
Exceptional
N/A
Mobile Deposits
Poor
Average
Exceptional
N/A
Online Bill Pay
Poor
Average
Exceptional
N/A
Voice Banking
Poor
Average
Exceptional
N/A
ATM Access
Poor
Average
Exceptional
N/A
Overall Satisfaction
Poor
Average
Exceptional
N/A
8.
Are there any other products or services you would like MVFCU to offer?
9.
Do you have any other comments, questions, or concerns?
