Member Satisfaction Survey

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* 1. Length of Membership

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* 2. What is your age?

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* 3. What is your gender?

Female

Male

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* 4. Is MVFCU your Primary Banking Institution?

Yes

No

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* 5. What is your primary reason for banking with MVFCU?

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* 6. How many other banking relationships do you have?

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* 7. How Would You Rate the Following?

	Poor		Average		Exceptional	N/A
Hours/ Availability	Hours/ Availability Poor	Hours/ Availability	Hours/ Availability Average	Hours/ Availability	Hours/ Availability Exceptional	Hours/ Availability N/A
Quality of Service	Quality of Service Poor	Quality of Service	Quality of Service Average	Quality of Service	Quality of Service Exceptional	Quality of Service N/A
Staff Friendliness	Staff Friendliness Poor	Staff Friendliness	Staff Friendliness Average	Staff Friendliness	Staff Friendliness Exceptional	Staff Friendliness N/A
Staff Professionalism	Staff Professionalism Poor	Staff Professionalism	Staff Professionalism Average	Staff Professionalism	Staff Professionalism Exceptional	Staff Professionalism N/A
Staff Knowledge	Staff Knowledge Poor	Staff Knowledge	Staff Knowledge Average	Staff Knowledge	Staff Knowledge Exceptional	Staff Knowledge N/A
Savings Rates	Savings Rates Poor	Savings Rates	Savings Rates Average	Savings Rates	Savings Rates Exceptional	Savings Rates N/A
Loan Rates	Loan Rates Poor	Loan Rates	Loan Rates Average	Loan Rates	Loan Rates Exceptional	Loan Rates N/A
Account Fees	Account Fees Poor	Account Fees	Account Fees Average	Account Fees	Account Fees Exceptional	Account Fees N/A
Loan Timeliness	Loan Timeliness Poor	Loan Timeliness	Loan Timeliness Average	Loan Timeliness	Loan Timeliness Exceptional	Loan Timeliness N/A
Lobby Transactions Satisfaction	Lobby Transactions Satisfaction Poor	Lobby Transactions Satisfaction	Lobby Transactions Satisfaction Average	Lobby Transactions Satisfaction	Lobby Transactions Satisfaction Exceptional	Lobby Transactions Satisfaction N/A
Drive Up Transactions Satisfaction	Drive Up Transactions Satisfaction Poor	Drive Up Transactions Satisfaction	Drive Up Transactions Satisfaction Average	Drive Up Transactions Satisfaction	Drive Up Transactions Satisfaction Exceptional	Drive Up Transactions Satisfaction N/A
Online Banking	Online Banking Poor	Online Banking	Online Banking Average	Online Banking	Online Banking Exceptional	Online Banking N/A
Mobile Deposits	Mobile Deposits Poor	Mobile Deposits	Mobile Deposits Average	Mobile Deposits	Mobile Deposits Exceptional	Mobile Deposits N/A
Online Bill Pay	Online Bill Pay Poor	Online Bill Pay	Online Bill Pay Average	Online Bill Pay	Online Bill Pay Exceptional	Online Bill Pay N/A
Voice Banking	Voice Banking Poor	Voice Banking	Voice Banking Average	Voice Banking	Voice Banking Exceptional	Voice Banking N/A
ATM Access	ATM Access Poor	ATM Access	ATM Access Average	ATM Access	ATM Access Exceptional	ATM Access N/A
Overall Satisfaction	Overall Satisfaction Poor	Overall Satisfaction	Overall Satisfaction Average	Overall Satisfaction	Overall Satisfaction Exceptional	Overall Satisfaction N/A

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* 8. Are there any other products or services you would like MVFCU to offer?

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* 9. Do you have any other comments, questions, or concerns?