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Municipal Building & Development Permit Applicant Survey

The Municipality of Cumberland is conducting a review of its Planning and Development Services. This survey gathers feedback from residents who recently applied for a building or development permit. Responses will remain anonymous and inform the Planning & Development Services Review being conducted by the consulting firm JDStrategy.
1.What type of permit have you applied to the Municipality for in the past?
2.Overall, how satisfied were you with your experience applying for your building and/or development permit?
3.How clear were the application requirements and expectations at the beginning of the process?
4.How satisfied were you with the amount of time it took to review and process your application?
5.How would you rate the quality of communication from municipal staff during the process?
6.Did you experience any unexpected requests, delays, or changes?
7.How easy was it to submit your application and supporting materials?
8.When questions arose, did you feel you had adequate guidance or support?
9.What is one thing the Municipality could do to improve the permit process?