PIANH Company Performance Survey - Commercial Lines Question Title * 1. What is your role in the agency? Agency owner Agency management Claims Representative Account Rep. / Customer service representative Account executive / Producer / Sales OK Question Title * 2. If your agency could only have 3 commercial lines carriers, which 3 carriers would it be? Acadia/W.R. Berkley AMTrust Andover Cos. Central Insurance Cincinnati Insurance Concord Group Co-Operative insurance Group Guard/Berkshire Hathaway Hartford Hanover Insurance Group Liberty Mutual / Peerless MEMIC Merchants Group MMG Insurance Co. NGM Insurance/Main Street America Group Ohio Mutual Patriot Ins Providence Mutual Travelers Group Union Mutual of Vermont Vermont Mutual OK Question Title * 3. Which CL carrier that you do not represent would you most like to add to your agency's portfolio? Acadia/W.R. Berkley AMTrust Andover Cos. Central Insurance Cincinnati Insurance Concord Group Co-Operative insurance Group Guard / Berkshire Hathaway Hanover Insurance Group Liberty Mutual / Peerless Merchants Group MEMIC MMG Insurance Co. NGM Insurance/Main Street America Group Patriot Ins Providence Mutual Hartford Travelers Group Union Mutual of Vermont Vermont Mutual OK Question Title * 4. Which CL carriers have the most appealing compensation? Acadia/W.R. Berkley AMTrust Andover Cos. Central Insurance Cincinnati Insurance Concord Group Co-Operative insurance Group Guard / Berkshire Hathaway Hanover Insurance Group Hartford Liberty Mutual / Peerless Merchants Group MEMIC MMG Insurance Co. NGM Insurance/Main Street America Group Patriot Ins Providence Mutual Travelers Group Union Mutual of Vermont Vermont Mutual Other (please specify) OK Question Title * 5. When deciding to work with a CL carrier, what top 3 characteristics do you look for? Claims superiority - prompt, fair, solid communication to all, etc. Underwriting superiority - consistent, flexible, knowledgeable, fair, etc. Technology superiority - Easy to do business with, intuitive website, effective download, etc. Pricing superiority - competitive, consistent, etc. Product/Coverage superiority - broadest forms, etc. Service(s) superiority - billing, customer service, audit, loss control, etc. Agency Support superiority - marketing, training, co-op dollars, etc. Management superiority - listens to their agents, low turnover, etc. Brand & financial strength superiority Exclusivity & franchise value Committed exclusively to IA channel - no direct sales or channel conflict OK DONE