PIANH Company Performance Survey - Personal Lines Question Title * 1. What is your role in the agency? Agency owner Agency Management Claims Representative Account Rep./ Customer service representative Account Executive / Producer / Sales OK Question Title * 2. If your agency could only have 3 personal lines carriers, which 3 carriers would it be? Andover Cos. Central Insurance Chubb Concord Group/Auto Owners Co-Operative insurance Group Foremost Hanover Insurance Group Hartford MAPFRE - Commerce Insurance MetLife MMG Insurance Co. NGM Insurance/Main Street America Group Ohio Mutual Patriot Ins Plymouth Rock (Mt Washington) Progressive Providence Mutual Safety Insurance Safeco Travelers Group Union Mutual of Vermont Vermont Mutual Other (please specify) OK Question Title * 3. Which PL carrier that you do not represent would you most like to add to your agency's portfolio? Andover Cos. Central Insurance Chubb Concord Group / Auto Owners Co-Operative insurance Group Foremost Hanover Insurance Group Hartford MAPFRE - Commerce Insurance MetLife MMG Insurance Co. NGM Insurance/Main Street America Group Ohio Mutual Patriot Ins Plymouth Rock (Mt Washington) Progressive Providence Mutual Safeco Travelers Group Union Mutual of Vermont Vermont Mutual OK Question Title * 4. When deciding to work with a PL carrier, what top 3 characteristics do you look for? Claims superiority - prompt, fair, solid communication to all, etc. Underwriting superiority - consistent, flexible, knowledgeable, fair, etc. Technology superiority - Easy to do business with, intuitive website, effective download, etc. Pricing superiority - competitive, consistent, etc. Product/Coverage superiority - broadest forms, etc. Service(s) superiority - billing, customer service, audit, loss control, etc. Agency Support superiority - marketing, training, co-op dollars, etc. Management superiority - listens to their agents, low turnover, etc. Brand & financial strength superiority Exclusivity & franchise value Committed exclusively to IA channel - no direct sales or channel conflict OK Question Title * 5. Which carriers have the most appealing compensation? Andover Cos. Central Insurance Chubb Concord Group/Auto Owners Co-Operative insurance Group Foremost Hanover Insurance Group Hartford MAPFRE - Commerce Insurance MetLife MMG Insurance Co. NGM Insurance/Main Street America Group Ohio Mutual Patriot Ins Plymouth Rock (Mt Washington) Progressive Providence Mutual Safety Insurance Safeco Travelers Group Union Mutual of Vermont Vermont Mutual Other (please specify) OK DONE