Researcher: customer satisfaction survey 2016 Question Title * 1. Which Public Record Office Victoria Reading Room did you last visit? Victorian Archive Centre (VAC) Ballarat Archive Centre (BAC) Question Title * 2. How satisfied are you that the Reading Room you visited provided you with an effective and comfortable area for conducting research? Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied N/A Question Title * 3. How satisfied were you that the advice and direction provided in the Reading Room assisted you in undertaking your research? Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied N/A Question Title * 4. When you last visited a PROV Reading Room how satisfied were you with your interaction with staff? Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied N/A Question Title * 5. How satisfied are you with digital camera and scanning equipment provided for your use within the Reading Rooms? Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied N/A Question Title * 6. If you have recently used PROV’s digitisation and photocopying services how satisfied were you with the service? Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied N/A Question Title * 7. If you have recently used PROV’s online enquiry service how satisfied were you with the service? Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied N/A Question Title * 8. Please provide any comments you may have regarding PROV services. Question Title * 9. What is the main purpose of your research? Please select the descriptions that are closest to you. (You may tick more than one box) Family History Local History Book or Journal article publication Thesis or assignment Indexing Business (e.g. legal search) Other - please specify in the comments Comments Question Title * 10. If you are living with a disability or impairment, how well did our service accommodate you? Question Title * 11. Do you identify as an Aboriginal or Torres Strait Islander person? Yes No Question Title * 12. Are you researching on behalf of an Aboriginal or Torres Strait Islander person? Yes No Question Title * 13. Is English your first language? Yes No If no, what is your first language and are there any other services which PROV could provide to assist you in your research? If so please provide details. Question Title * 14. What is your age group? 18 years or under 19-29 years 30-39 years 40-49 years 50-59 years 60-69 years 70+ years Done