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City of Albuquerque | Telecommunications Task Force Community Survey

The City of Albuquerque Telecommunications Task Force supports the expansion of fiber internet infrastructure to bring faster, more reliable, and affordable internet options to residents and businesses.

Thank you for taking a few minutes to share your experience. This survey is anonymous. Results will be used to improve Albuquerque's fiber installation process and community education and outreach.
1.If you or someone in your household has been affected by slow or unreliable internet, how did it affect your everyday life?
(Select all that apply)

Connectivity affects everyday life: When internet access is unreliable or unaffordable, it can impact work, school, health, and economic opportunity. Cities across the country have seen that expanding reliable broadband access drives down prices and expands service to underserved areas.[2](Required.)
2.How would you describe your internet access?(Required.)
3.If you have home internet, how would you describe your current home internet connection?

What makes fiber different? Fiber optic internet transmits data as pulses of light through glass strands, delivering equally fast upload and download speeds. Unlike cable or DSL, fiber performance doesn't degrade during peak hours or when neighbors are online at the same time. As of 2024, fiber passes 56.5% of U.S. households.[1](Required.)
4.If you own your home, were you aware that access to fiber internet can increase property values in a neighborhood?

Fiber and your home's value: A study of 4,000 consumers found that fiber access can increase a home's value by up to 4.9%, more than $14,700 on a $300,000 home.[3](Required.)
5.Which benefits of expanded fiber internet matter most to you?
(Select all that apply)

Beyond your home: Reliable, high-speed internet boosts economic growth, attracting employers, enabling remote work, lowering costs through competition, and supporting infrastructure that improves public services. When more providers offer fiber, residents benefit from better service at more competitive prices.[5](Required.)
6.Which of the following online resources and skills would you benefit from?
(Select all that apply)(Required.)
7.Do you have a choice among internet service providers in your area, making it possible to choose the one that’s best for you?(Required.)
8.How important is it to you that multiple internet providers compete for your business in Albuquerque?
On a scale of 1–5, select a number.

Why competition matters for your bill: Research shows that markets with multiple fiber providers see average monthly bills drop by 20–40%, along with faster speeds and better customer service. Installing fiber internet in Albuquerque brings new providers to the market, giving residents real choices and decreasing internet prices for everyone, even customers who don't switch to fiber.[2](Required.)
1
2
3
4
5
9.Where have you seen or heard information about fiber internet installation in Albuquerque?
(Select all that apply)(Required.)
10.If you selected Social media please specify. (Facebook/Instagram, X, Nextdoor, Other).
11.Is your current internet service meeting your needs for what you're paying?(Required.)
12.Now that fiber-to-the-home service is available in many parts of Albuquerque, have you changed internet service providers?(Required.)
13.If yes, why did you switch?
(Select all that apply)
14.How likely are you to order fiber-to-the-home service in the next 12 months?(Required.)
15.If you already have fiber internet, has it made a positive difference for your household?
(Select all that apply)(Required.)
16.If you'd like, briefly describe your experience.
17.Have you seen underground fiber installation work (such as trenching or boring) on your street or in your neighborhood?(Required.)
18.If yes, how would you rate that experience?
If you selected 1 or 2, please tell us about your experience in the comment section at the end of the survey.
Poor
Fair
Average
Good
Excellent
19.Have you seen fiber installation work on utility poles in your neighborhood?(Required.)
20.If yes, how would you rate that experience?
Poor
Fair
Average
Good
Excellent
21.If you selected Poor or Fair, please tell us more about your experience.
22.If you have had a problem related to fiber installation work in your neighborhood (such as damage to a street, driveway, or landscaping), was it resolved?(Required.)
23.How would you prefer fiber companies notify you about upcoming construction in your neighborhood?
(Select all that apply)
24.Based on your experience, are the City's current construction-hour rules working well for your neighborhood?

City rules currently limit fiber construction work to specific hours:
Trenching, boring, and excavating are only allowed Mon.–Sat., 7 am–4 pm.
All other fiber construction is only allowed Mon.–Sat., 6 am–7 pm.(Required.)
25.Is there anything else you would like us to know about your internet needs or your fiber internet installation experience?
26.What type of home do you live in?
Optional
27.What is the nearest major intersection or cross streets to your home?
Optional
(Example: Lomas & Eubank. This helps connect feedback to specific areas while keeping your response anonymous.)(Required.)
Sources:
[1] Fiber Broadband Association / RVA LLC. (January 2025). "Fiber Broadband Association Reports Record Fiber-To-The-Home Deployment in 2024." Fiber now passes 56.5% of U.S. households, with 10.3 million homes passed in 2024 alone. fiberbroadband.org
[2] University of Tennessee at Chattanooga / EPB. (2024). "From Gig City to Quantum City: The Value of Fiber Optic Infrastructure in Hamilton County, TN, 2011–2035." Documents the economic, competitive, and community impact of expanded fiber access, including the role of competition in improving service and reducing costs for residents. communitynets.org
[3] Fiber Broadband Association / RVA LLC. (2023). Consumer Research Study, n = 4,000. Fiber access can raise single-family home values by up to 4.9%.