The State Controller’s Office (SCO), Personnel and Payroll Services Division (PPSD) is working on ways to improve the Accounts Receivable (A/R) business process, specifically related to Payment Type K (Deduction A/R Collection), for benefits deduction arrears A/Rs. Your answers to the questions below will help to give us insight on ways that we can improve our training and resources.  This survey should take approximately 10 minutes and closes on May 6th, 2022.

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* 1. What is your name?

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* 2. What department/agency do you represent?

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* 3. Please provide your email address.

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* 4. What language and level of detail is your department/agency using to explain the reason for overpayment on the form STD 674 - Payroll Adjustment Notice - A/R?

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