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* 1. When you called, was the gateway assessment process explained clearly to you?

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* 2. Did you receive a warm welcome by our telephone assessor?

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* 3. Did your assessor make you feel your situation was important to them?

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* 4. How many times had you called before getting through on this occasion?

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* 5. When  you spoke to the assessor were all the issues you needed help with properly understood and dealt with?

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* 6. Do you now feel confident on how to deal with your problem?

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* 7. Are you clear on the next steps you need to take to solve your problem?

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* 8. Was it explained to you what to do if you needed any further help?

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* 9. Overall are you happy with the service you received?

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* 10. Any other comments/suggestions for improvement.

0 of 10 answered
 

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