AI Skills Assessment Question Title * 1. Please enter your first name Question Title * 2. Please enter your last name Question Title * 3. Please enter your email address Question Title * 4. Please indicate your highest academic qualification Secondary Diploma (High School/Matric) Tertiary Diploma Tertiary Degree Question Title * 5. Please indicate your number of years of work experience No work experience 1-2 years experience 3-5 years experience 5-10 years experience More than 10 years experience Question Title * 6. When writing a prompt for AI, it is important to provide limited context, as you should be careful that the AI does not get to know any personal information about you. True False Question Title * 7. Which statement best describes Artificial Intelligence? Software that automatically searches all content on the internet. Software used primarily for robotics. A type of computer hardware used to increase performance. Computer systems designed to perform tasks that normally require human intelligence. Question Title * 8. The abbreviation LLM stands for: Linear Linguistic Model. Logical Language Model. Large Language Model Logical Linear Model. Question Title * 9. What is the primary risk of using AI to summarise financial reports? It cannot accurately read numbers. It may omit or misinterpret key financial details. It requires coding All of the above. Question Title * 10. When using AI in financial services, which type of data should never be shared? Public interest rates. Internal training manuals. Confidential client financial information. Detailed product descriptions Question Title * 11. AI-generated financial insights should always be: Immediately implemented to gain competitive advantage. Verified by humans before use. Shared with clients as soon as possible. Used without modification. Question Title * 12. What is a “hallucination” in AI? A system crash. Incorrect or fabricated information. A delay in processing. A security breach. Question Title * 13. What is the main benefit of refining prompts when using AI? Improves relevance of output. Reduces cost. Increases system speed. Eliminates need for human review Question Title * 14. Which prompt is likely to produce the best result? What is climate change? Write a report on climate change. Write an essay on the scientific data available on climate change. Write a 300-word report explaining climate change for Grade 10 students using simple language and three practical examples. Question Title * 15. Which improvement would most likely produce better AI responses? Use fewer details to get a faster response. Use only simple words so AI does not get confused. Avoid specifying goals to protect confidentiality. Give more context, audience and desired format. Question Title * 16. A team relies heavily on AI-generated insights without reviewing them. Over time, errors increase.What is the most likely core issue? Too many employees using AI at the same time Inefficient prompting Lack of human oversight AI is not useful in larger teams Question Title * 17. Which task is generally the MOST appropriate for an employee to delegate to an AI assistant? Making legal decisions on behalf of the company. Approving customer refunds automatically based on pre-defined criteria. Granting system access to new employees. Writing an initial draft of a report that will be reviewed by the employee. Question Title * 18. Which statement best describes Generative AI? Software that searches the internet for information and generates a summarised format. Technology that generates answers from a database faster than a human can do. Technology that creates new content such as text, images, code or audio. Software that generates answers to complex mathematical calculations. Question Title * 19. Why should AI-generated content normally be reviewed before being used? AI may produce incorrect, biased or outdated information. AI responses are too long and should be summarised. AI cannot produce professional writing and is detectible by humans. AI copies information directly from confidential company documents. Question Title * 20. What is one of the primary benefits of using AI in the workplace? Eliminating the need for biased employee judgement. Replacing expensive business software. Removing the need for employee training. Completing repetitive, time-consuming or boring tasks more efficiently. Question Title * 21. An AI assistant provides an answer with a high level of confidence. What should you assume? The answer can be accepted as-is, because AI is smarter than humans. The answer can be accepted, since AI verifies its answers with experts. The answer is not in line with company policy. The confidence of the response does not guarantee its accuracy. Question Title * 22. Which situation is LEAST suitable for using AI alone? Brainstorming ideas for a presentation. Producing a regulatory compliance report. Summarising meeting notes. Drafting an email for editing. Question Title * 23. A marketing manager needs an AI solution that can monitor competitors' websites every morning, summarise changes, and email the results automatically.Which AI capability is MOST appropriate? An LLM used through a chat interface. An AI marketing report generator. An AI agent with scheduled workflows and web access. A predictive machine learning model. Question Title * 24. Which statement BEST describes the difference between an AI chatbot and an AI agent? Chatbots always provide more accurate answers. Chatbots can independently execute multi-step tasks using tools and memory. AI agents only generate written text or images from direct prompts. AI agents can independently execute multi-step tasks using tools and memory. Question Title * 25. An AI agent has been authorised to generate weekly financial summaries for executives.Which task should ALWAYS include human review before distribution? Correct spelling and grammar. Publish financial conclusions. Formatting dates and numbers. All of the above. Question Title * 26. A company uses three AI agents:• Agent A researches regulations.• Agent B drafts compliance reports.• Agent C reviews documents for policy adherence.What is the PRIMARY advantage of this architecture? Separation of responsibilities that improves accuracy. Eliminating the need for human intervention. Faster output, since all three agents can work simultaneously. All of the above. Question Title * 27. Why is persistent memory useful for an AI agent supporting customer relationship management? It allows the agent to generate faster responses. It enables the agent to remember customer preferences across future interactions. It reduces the requirement for repeat prompting. It guarantees every answer is factually correct since the agent cannot forget. Question Title * 28. An AI agent is asked:"Book the cheapest available flight for next Tuesday and send the itinerary to my calendar."Which capability distinguishes an AI agent from a standard LLM? Only an AI agent can use external systems such as booking websites and calendars. Only an AI agent can translate languages from different websites. Only an LLM can answer trivia questions. There is no substantial difference, an AI agent just does it faster with less prompting. Question Title * 29. An AI agent attempts to retrieve exchange rates from an online service but the API is temporarily unavailable.What is the BEST agent behaviour? Use historical exchange rate data to project current rates. Retry according to predefined rules, notify the user if unsuccessful. Terminate the process until the API becomes available. Use an alternative online services where the API is available. Question Title * 30. An organisation deploys an AI agent that has access to email, financial systems, and internal documents.Which governance principle is MOST important? Give administration permissions to every employee to ensure proper human oversight. Apply the principle of least privilege. Disable authentication to ensure suitable access. Allow the agent unrestricted internet access to ensure it can perform all tasks. Question Title * 31. You are building an AI agent that must answer customer queries, retrieve information from an internal knowledge base, and create support tickets when necessary.Which architecture is MOST appropriate? A single prompt that attempts to answer every question without external access. A large language model connected to retrieval tools and a ticketing system through controlled tool calling. A rule-based chatbot with a list of predefined responses. A chatbot with access to a spreadsheet containing common customer questions. Question Title * 32. When designing an AI agent that supports long-running customer interactions over several weeks, what is the PRIMARY purpose of implementing long-term memory? To increase the model's processing speed. To reduce internet bandwidth. To retain relevant user preferences and historical context. To eliminate the need for prompt engineering. Question Title * 33. An AI agent has access to company databases and can execute actions such as approving refunds.What is the BEST design practice to balance efficiency with operational risk? Require human approval before executing high-risk or irreversible actions. Allow the agent to execute all actions automatically to maximise efficiency. Give the agent administrator privileges across all systems. Disable all logging to improve performance. Question Title * 34. After deploying an AI agent, you discover that users frequently receive incomplete answers, even though the underlying language model performs well in testing.Which evaluation approach is MOST likely to identify the root cause? Measure the number of tokens generated. Decrease user load to identify the bottleneck. Evaluate the entire agent workflow. Compare the agent's response length with previous conversations. Question Title * 35. A business wants to automate contract analysis using multiple specialised AI agents:• Agent A extracts key clauses.• Agent B identifies legal risks.• Agent C generates a summary for management.What is the PRIMARY responsibility of the orchestration layer? Train the underlying language models to ensure the correct information is extracted. Decide which specialised agent performs each task, coordinate information flow, and manage the overall workflow. Replace the specialised agents with one larger language model to ensure integrity of information. Store records in order to prevent a data breach. Done