TO:         All LG&W Federal Credit Union Members
DATE:    April 27, 2018
FROM:   Diana Veazey, President/CEO
RE:         LG&W Federal Credit Union Member Survey: Responses Needed by May 25, 2018
 
Last year we distributed a survey to members of LG&W Federal Credit Union to solicit feedback on our customer service, products, and benefits. That feedback has helped us to focus on areas in which improvement is needed and to add new products and services that our members requested.

To help us continue to improve, please complete the following brief survey. Responses must be submitted by May 25, 2018. This survey is for LG&W Federal Credit Union members only.

Thank you for your time, feedback and input!
 
Questions with the "*" require an answer.

* 1. While not required, we ask that you provide your name and email to help us ensure that you are a member of LG&W Federal Credit Union.  If you prefer not to provide your name, you may still take the survey anonymously.

* 2. How long have you been a member of LG&W Federal Credit Union?

* 3. Please check the category that applies to you:

* 4. What is your age?

* 5. Please rate your experience with LG&W Federal Credit Union products and services.

  Excellent Good Average Below Average Wasn't aware this was offered Was aware but have not used it
Online Banking
Mobile Banking
Auto Loans
Line of Credit Loans
Payday Alternative Loans (PAL)
Mortgage and Land Loans
Home Equity Loans
Helping Hand Loans
Seasonal Loans (Back To School, Vacation, Holiday Loans)
Motorcycle and ATV Loans
Boat and RV Loans
Computer Loans
Visa Credit Card
Debit Card
Checking Account
Savings Account
Christmas Club Account
Traditional IRA
Roth IRA
ATMs
Remote Deposit via Online Banking

* 6. Please give us input on the following new initiatives and programs that we launched over the past year.

  Excellent Good Average Below Average Wasn't aware this was offered Was aware but have not used it
New branding for credit union
New website
My Mobile Money (debit card alerts)
Lunch & Learn Financial Seminar
Monthly E-Newsletter
LG&W Federal Credit Union EMV VISA Credit Card

* 7. What other products or services would you like LG&W Federal Credit Union to offer that are not currently available?

* 8. How often do you visit our office?

* 9. How would you rate your customer service experience?

  Always Sometimes Rarely  Never Don't Know
Staff is professional
Staff is friendly and personable
Staff responds quickly and accurately to resolve concerns
Staff informs me of special promotions and offers that will benefit me
Staff is knowledgeable about the products and services we offer
Staff answers phones quickly
Facilities are clean and inviting
Facilities are organized with useful information

* 10. Do you use online banking?

* 11. What is your preferred means of communication to receive information about special promotions, member news, programs and more?  Check all that apply.

* 12. How would you rate your overall experience with LG&W Federal Credit Union?

* 13. What can we do to continue to improve your membership experience with LG&W Federal Credit Union?

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