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JACS Customer Satisfaction Survey
JACS are interested to know how clients feel about the service we provide
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1.
On a scale of 0 to 10,
How likely is it that you would recommend JACS to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
*
2.
How did you initially contact JACS
(Required.)
Telephone
Email
In Person
Via JACS website
A Tribunal claim
Social Media
Online eg Teams/Zoom etc
*
3.
What did you contact JACS about
(Required.)
Employment
Discrimination
Unions
Data Protection
Social Security Allowances/Contributions
Health and Safety
Training
Other
4.
Which of the following words would you use to describe JACS service? Select 3 that apply.
Reliable
High quality
Useful
Accessible
Informative
Impractical
Ineffective
Poor quality
Unreliable
5.
How well did our Service meet your needs?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
6.
How would you rate the quality of JACS?
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
7.
How responsive were we to your questions?
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
Not applicable
8.
How frequently have you used JACS services?
Less than six months
Six months to a year
1 - 2 years
3 or more years
9.
How likely are you to use JACS again?
Extremely likely
Very likely
Somewhat likely
Not so likely
Not at all likely
10.
Do you have any other comments, questions, or concerns?
11.
Is there anything you would like JACS to change or include?
Current Progress,
0 of 11 answered